Kristina Diaz
Crowley,TX
Summary
Workplace operations and hospitality professional with 7+ years of experience across retail leadership, corporate and property management environments. Skilled in facilities coordination, vendor management, tenant relations, and workplace experience delivery within multi-tenant office settings. Proven ability to support building operations, manage access control systems, coordinate vendors, and enhance the employee and visitor experience. Recognized for strong organization, cross-functional collaboration, and delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Property Assistant
Crescent Property Services LLC
Fort Worth, TX
01.2024 - Current
- Support daily operations of a multi-tenant commercial office property, ensuring smooth building functionality and tenant satisfaction
- Partner with the Property Manager on inspections, special projects, and operational initiatives
- Maintain building records including security logs, key tracking, and access credentials
- Support the Chief Engineer by tracking work orders, coordinating maintenance schedules, and managing project calendars
- Serve as the primary point of contact for tenants, managing requests related to access, parking, and building services
- Deliver high-quality workplace hospitality and customer service, ensuring prompt response and follow-up
- Draft and distribute professional building communications and announcements
- Manage access badge lifecycle including creation, activation, deactivation, and audits
- Coordinate with security, IT, and vendors to maintain access control systems and ensure compliance with building protocols
- Coordinate vendors across janitorial, maintenance, security, and utilities, ensuring service quality and timely execution
- Support contract administration, documentation routing, and vendor onboarding processes
- Maintain vendor compliance documentation including insurance and contract records
- Process and track vendor invoices through VendorCafe and internal systems, ensuring accuracy and timely payment
- Assist with budget tracking and expense monitoring for property operations
- Greet and assist tenants, clients, and visitors as the first point of contact for corporate and property management offices
Sales and Service Team Leader
Sephora USA
Fort Worth, TX
05.2017 - 01.2024
- Led and coached a team of beauty advisors to deliver exceptional client experiences and achieve store performance goals
- Trained team members on service standards, product knowledge, and client engagement strategies
- Selected to participate on the District Service Team, supporting training initiatives across multiple store locations
- Planned and executed in-store events that increased client engagement and brand loyalty
- Resolved complex client concerns while maintaining strong relationships and brand standards
- Provided ongoing coaching and performance feedback to improve team productivity and service quality
- Collaborated with leadership to support daily operations, scheduling, and team development
- Developed customer engagement strategies that enhanced brand loyalty and increased repeat purchases.
Education
Tarrant County College
Fort Worth, TXEsthetician License -
Ogle School of Hair, Skin, And Nails
Fort Worth, TX08.2018
Skills
Workplace Hospitality & Employee Experience
Facilities & Property Operations
Vendor & Contract Coordination
Tenant & Client Relations
Building Security & Access Control
Property Management Systems (Yardi Voyager)
Work Order & Maintenance Coordination
Invoice Processing & Financial Tracking
Operational Process Improvement
Event & Workplace Services Coordination
Training Documentation & Process Development
Cross-Department Collaboration
Timeline
Property Assistant
Crescent Property Services LLC
01.2024 - Current
Sales and Service Team Leader
Sephora USA
05.2017 - 01.2024
Tarrant County College
Esthetician License -
Ogle School of Hair, Skin, And Nails