Kristina Dietrich
Amarillo
Summary
Coding specialist with a comprehensive knowledge of ICD-10, CPT and HCPCS coding systems. Knowledge and training of compliance with regulations and optimizing revenue cycles. Strong attention to detail and analytical skills to ensure precision and quality in coding practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrell Old Country Store
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Customer Service Representative
TriWest Healthcare Alliance
- Provided accurate CPT and ICD-10 codes to providers and insurance companies
• Provided customer service support to customers over the phone and by email.
• Performed account maintenance activities such as updating client information in databases.
• Completed and followed HIPAA protocols regarding client insurance, health and identification
verification status.
• Verified client insurance information with providers and demographics.
Customer Service Agent
Empire Today Flooring
03.2023 - 09.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Bartender
Raves Club
05.2021 - 11.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Ojos Locos Sports Cantina
07.2020 - 08.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess/ Cashier/Banquet Server
HONG KONG BUFFET Sushi Hibachi Lounge
12.2018 - 06.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Desk Receptionist
Mountain View Vocational Institute
07.2018 - 12.2018
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Head Cashier
Vista Market
11.2016 - 06.2018
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Education
Certificate of Health Information Technology - Health Information Technology
DeVry University
Villa Park, IL02.2024
GED -
Bakersfield College
12.2015
Skills
- ICD-10, CPT and HCPCS coding
- Medical terminology
- Electronic Health Records (EHR)
- Revenue cycle management
- Compliance and regulatory knowledge
- Data analysis
- Attention to detail
- Communication
Certification
- Certified Coding Associate (CCA) - ( March-2024)
Timeline
Server
Cracker Barrell Old Country Store
12.2023 - Current
Customer Service Agent
Empire Today Flooring
03.2023 - 09.2023
Bartender
Raves Club
05.2021 - 11.2021
Server
Ojos Locos Sports Cantina
07.2020 - 08.2021
Hostess/ Cashier/Banquet Server
HONG KONG BUFFET Sushi Hibachi Lounge
12.2018 - 06.2020
Front Desk Receptionist
Mountain View Vocational Institute
07.2018 - 12.2018
Head Cashier
Vista Market
11.2016 - 06.2018
Customer Service Representative
TriWest Healthcare Alliance
Certificate of Health Information Technology - Health Information Technology
DeVry University
GED -
Bakersfield College
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