Kristina Douglas
Saint Charles,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Multi Department Associate
Schnucks Markets
St. Charles, MO
08.2014 - Current
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Operated forklifts safely while loading and unloading trucks with merchandise.
- Generated daily sales reports for purchasing to maintain stock levels and ordered products according to department plans.
- Assisted customers in finding items, answering questions and providing advice.
- Attended team meetings to discuss department objectives, progress on projects and customer feedback.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Maintained records related to sales for store management.
Lead Sandwich Maker
Potbelly Sandwich Shop
St. Charles, MO
01.2017 - 09.2019
- Supervised junior staff members during their shifts.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared and cooked sandwiches, wraps, salads, and other food items according to customer specifications.
Life Insurance Agent
Bankers Life and Casualty
Chesterfield, MO
01.2016 - 01.2017
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Developed appropriate quotes based on risk information.
- Sought out new clients and developed clientele by networking to find new customers.
Education
Fort Zumwalt North High School
01.2010
Some College (No Degree) - Biology
Saint Charles Community College
Saint Charles, MOSkills
- Product Knowledge
- Inventory Management
- Relationship Building
- Positive Customer Engagement
- Merchandise Receiving and Handling
- Team Leadership
- Documentation and Reporting
References
References available upon request.
Timeline
Lead Sandwich Maker
Potbelly Sandwich Shop
01.2017 - 09.2019
Life Insurance Agent
Bankers Life and Casualty
01.2016 - 01.2017
Multi Department Associate
Schnucks Markets
08.2014 - Current
Fort Zumwalt North High School
Some College (No Degree) - Biology
Saint Charles Community College
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