Kristina Ferguson
Dayton
Summary
Experienced and highly organized Community Manager with a strong background in property management, resident relations, and day-to-day operations of apartment communities. Skilled in maintaining high occupancy rates, coordinating maintenance and vendor services, enforcing community policies, and fostering a welcoming, inclusive environment. Adept at handling resident concerns with professionalism and empathy, while ensuring efficient management of leases, budgets, and onsite staff. Committed to creating a safe, clean, and engaging living experience for all residents.
Overview
11
11
years of professional experience
Work History
Community Manager
Crawford Hoying
07.2020 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Coordinated appointments to show marketed properties.
Bartender
Roosters
01.2015 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - Social Services
Sinclair Community College
Dayton, OHSkills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Management of multiple properties
- Proficient in RealPage/OneSite/Knock CRM
- Vendor management
- Maintenance oversight
- Employee performance management
- Staff training
- Financial budgeting and reporting
Accomplishments
- Achieved "Community of the Year" Award at Water Street Flats—the oldest apartment community in downtown—by consistently maintaining high occupancy and lease renewal rates while upholding a strong, positive reputation within the local community.
Timeline
Community Manager
Crawford Hoying
07.2020 - Current
Bartender
Roosters
01.2015 - 07.2020
No Degree - Social Services
Sinclair Community College
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