Kristina Fernandez
Miramar,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Village Tavern Restaurant
Pembroke Pines, FL
11.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during the shift, as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- I greeted customers, answered questions, and recommended specials to increase profits.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Host
Firebirds Wood Fired Grill
Pembroke Pines, FL
12.2021 - 01.2023
- Served as the point of contact for resolving guest complaints or special requests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Scheduled reservations, and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise the serving and bussing staff of specific guest needs.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL04-2026
Skills
- Service prioritization
- Point of Sale (POS) system operations
- Sales Techniques
- Supply Restocking
- Guest Engagement
- Guest Relations Management
- Order Accuracy
- Positive and professional
- Quality Control
- Effective customer upselling
Accomplishments
- As the sole certified trainer in Firebirds Wood Fired Grill, I excelled in delivering service standards and operational efficiency. This unique position allowed me to directly impact team performance and guest satisfaction, demonstrating my ability to lead, educate, and drive continuous improvement within a dynamic environment.
Languages
English
Full Professional
Spanish
Professional
Certification
- CPR Certification
Timeline
Server
Village Tavern Restaurant
11.2022 - Current
Host
Firebirds Wood Fired Grill
12.2021 - 01.2023
Bachelor of Arts - Psychology
Florida International University
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