Kristina Files
Ascension Sacred Heart
Jay,FL
1
Certification
10
years of professional experience
Expertly manages patient scheduling and medical records, ensuring accuracy and efficiency in a fast-paced healthcare environment. Delivers exceptional customer service and fosters effective communication between patients and medical staff, contributing to improved patient outcomes and organizational performance.
Work History
Patient Access Representative
2 Months- Managed patient check-in and registration processes to ensure smooth operations.
- Verified insurance information and eligibility, enhancing accuracy of patient records.
- Assisted patients with scheduling appointments, improving access to healthcare services.
- Collaborated with clinical staff to streamline patient flow and reduce wait times.
- Implemented process improvements that enhanced patient experience and satisfaction levels.
- Resolved patient inquiries and concerns, ensuring high-quality customer service standards were met.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Medical Receptionist
6 Months- Managed patient scheduling for orthopedic and sports medicine appointments.
- Coordinated communication between patients and medical staff effectively.
- Maintained electronic health records with accuracy and attention to detail.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Processed insurance verifications and authorizations for patient treatments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Surgical Assistant
4 Years 4 Months- Assisted surgeons during complex oral and maxillofacial procedures.
- Prepared surgical instruments and maintained a sterile environment.
- Managed patient records and ensured accurate documentation of procedures.
- Educated patients on post-operative care and recovery protocols.
- Monitored patients' vital signs during surgical procedures for safety.
- Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
Receptionist/Veterinary Technician
6 Years 2 Months- Greeted clients and pets warmly upon arrival at the animal hospital.
- Processed patient information and maintained accurate medical records.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted veterinarians during examinations and surgical procedures.
- Administered medications and vaccinations to animals under supervision.
- Prepared and maintained medical equipment for various treatments.
- Educated pet owners on proper care and nutrition guidelines.
Education
Professional Billing/Coding
High school diploma - Core Subjects
Skills
• Prior Authorizations
• Eligibity Verification
• ICD-10-CM Codes
• CPT Codes
• Patient Access
Certification
- First Aid CPR AED
- April 2021 to April 2024
- I have successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Red Cross Basic Life Support (CPR & AED) Program
- Certified Phlebotomy Technician (CPT)
- September 2018 to August 2025
Timeline
Patient Access Representative
Ascension Sacred Heart
06.2026 - CurrentRead More
Medical Receptionist
Andrews Institute For Orthopaedics & Sports Medicine
11.2025 - 05.2026Read More
Surgical Assistant
Oral and Maxillofacial Surgery Associates
06.2021 - 10.2025Read More
Receptionist/Veterinary Technician
Ark Animal Hospital
06.2016 - 08.2022Read More
Stanhope Elmore High School
High school diploma from Core Subjects
Read More
American Academy of Professional Coders
Professional Billing/Coding
Read More