KRISTINA GARCIA
Mission,TX
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
6
6
years of professional experience
Work History
Supervisor
Miles of Smiles Learning Center
Weslaco, TX
01.2021 - 01.2023
- Supervised center of 50+ kids
- Complied with company policies, objectives and communication goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Reported to owners on growth of the center with finances, enrollees and teachers performance and efficiency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
Children's Library Assistant
City of Edinburg
Edinburg
01.2017 - 01.2018
- Assisted team with shelving books according to the Dewey decimal system prepared activities for story times and puppet shows
- Was creative with bulletin wall for children's center.
- Researched information related to patron inquiries using print resources or online databases.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Maintained accurate library records for inventory of periodicals and books.
- Returned books to circulation by placing on proper shelves.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Coordinated and implemented children's library programs and events.
- Prepared and maintained displays and displayed cases.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Provided reference and reader's advisory services to library patrons.
- Assisted patrons in locating and checking out library materials.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
Education
Bachelor of Arts - History
The University of Texas Rio Grande Valley
Edinburg, TX12-2012
Associate of Arts and Sciences - Interdisciplinary Studies
South Texas College
Mcallen, TX12-2010
Skills
- Staff Management
- Schedule development
- Operations Management
- Training and mentoring
Languagereference
Rosio Garcia, Miles of Smiles- Owner, 956-578-2738
Personal Information
Title: SUPERVISOR
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor
Miles of Smiles Learning Center
01.2021 - 01.2023
Children's Library Assistant
City of Edinburg
01.2017 - 01.2018
Bachelor of Arts - History
The University of Texas Rio Grande Valley
Associate of Arts and Sciences - Interdisciplinary Studies
South Texas College
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