Courtney Terry
Saginaw,MI
Summary
Dynamic leader with a proven track record at America’s Best Contact and Eyeglasses, excelling in business management and verbal communication. Expert in driving operational efficiency, enhancing customer satisfaction, and boosting revenue. Skilled in strategic planning and human resource management, demonstrating significant improvements in staff training and cost reduction.
Overview
15
15
years of professional experience
Work History
Owner
Miles of Smiles Childcare
Saginaw, Michigan
08.2020 - Current
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
General Manager
America’s Best Contact and Eyeglasses
Saginaw, Michigan
01.2010 - 10.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Trained employees on duties, policies and procedures.
Education
High School Diploma -
Saginaw High School
Saginaw, MI06-1999
Skills
- Business Management
- Marketing tactics
- Administrative Oversight
- Labor Relations
- Budget Administration
- Human Resource Management
- Verbal and written communication
- Hiring and staffing
- Sales management
- Strategic Planning
- Small business operations
Timeline
Owner
Miles of Smiles Childcare
08.2020 - Current
General Manager
America’s Best Contact and Eyeglasses
01.2010 - 10.2022
High School Diploma -
Saginaw High School
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