Kristina Garcia
San Antonio,Texas
Summary
Proven leader and efficient problem-solver, adept in staff management and inventory oversight, with a track record of enhancing customer satisfaction at Bush's Chicken. Skilled in POS systems and guest relations, consistently achieving positive outcomes in high-pressure environments. Demonstrates exceptional time management and listening skills, contributing to significant improvements in team performance and service delivery.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Comet Cleaners Franchise Group LLC
San Antonio, TX
01.2024 - 11.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Stocker
Party City
San Antonio, TX
08.2023 - 12.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Cashier
Star Stop
San Antonio, TX
05.2023 - 07.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
Valley Mart
San Antonio, TX
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked the Isles/ refrigerator when they needed to be restocked
- Handled drop off from our delivery truck
Manager
Bush's Chicken
San Antonio, TX
06.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Leader
Bush's Chicken
San Antonio, TX
11.2017 - 01.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
- Kept the store manager up to date with any issues that occurred during my shift
Server
Bush's Chicken
01.2016 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Winston Churchill
San Antonio, TX06.2018
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Credit card handling
- Drawer balancing
- Front office support
- Cash handling
- Staff management
- Customer service
- Credit and cash payments
- Training and mentoring
- POS systems
- Team oversight
- Supply replenishment
- Inventory oversight
Timeline
Front Desk Associate
Comet Cleaners Franchise Group LLC
01.2024 - 11.2024
Stocker
Party City
08.2023 - 12.2023
Cashier
Star Stop
05.2023 - 07.2023
Cashier
Valley Mart
12.2022 - 05.2023
Manager
Bush's Chicken
06.2021 - 05.2022
Team Leader
Bush's Chicken
11.2017 - 01.2019
Server
Bush's Chicken
01.2016 - 11.2017
High School Diploma -
Winston Churchill