Kristina Gillespie MHA, BSN, RN, NE-BC
Massapequa,New York
Summary
Results-driven patient care manager with 10+ years of experience in inpatient and outpatient settings. Expertise in fostering a positive workplace culture while ensuring high-quality service delivery. Proven ability to lead teams effectively and enhance patient satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager, Patient Care
Mount Sinai West Hospital
Manhattan, New York
12.2025 - Current
- Oversee a 35 bed med/surg/tele unit
- Mentor staff on best practices and professional development opportunities.
- Provide leadership during times of organizational change or crisis situations. Nurses strike management
- Maintain up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Manager, Magnet Program
Syosset Hospital
Syosset, New York
04.2024 - 09.2025
- Oversaw the Research and Evidence-Based Practice
program, completing two research studies. - Collaborated with cross-departmental teams to enhance patient
experience scores and reduce NSIs. - Led Clinical Ladder Program, achieving increased participation at two
sites. - Assisted in writing the Magnet document to support accreditation efforts.
- Co-led the Magnet Ambassador Council across two sites to promote best practices.
Nurse Manager
Plainview Hospital
Plainview, United States
05.2019 - 04.2024
- Oversee patient care on a 24 bed med/surg unit and an outpatient Infusion center
- Developed the reopening plan for the Infusion center post COVID
- Encouraged staff to become certified and increased certification rate to 80%
- Ensured high standards of care to facilitate improvement in all areas of the nursing sensitive indicators
- Collaborates with the interdisciplinary team to forecast the patients needs for proactive throughput of patients
- New Knowledge and Innovation Council co chair
- Co investigator for the Professional Governance research study
Nurse Manager
Peconic Bay Medical Center
Riverhead, United States
09.2017 - 05.2019
- Oversee patient care on a 40 bed med/surg/tele unit
- Conducts investigations and enforces disciplinary action in a union environment
- Facilitates involvement of staff Performance Improvement activities
- Monitors patient and employee satisfaction and provides follow up by developing an action plan with the Nursing Director.
- Develops and finalizes unit schedules according to staffing guidelines
- Hiring and evaluating of staff members
- Conducts interdisciplinary rounds for care and throughput of patients
- Facilitator for the Humanism classes
Assistant Nurse Manager
Plainview Hospital
Plainview, United States
05.2010 - 08.2017
- Oversee patient care on a 25 bed medical surgical unit with a focus on general surgery and orthopedics.
- Scheduling of staff for the unit.
- Collaborates with physicians and multidisciplinary staff for the care patients.
- Educate pre operative joint replacement patients at a weekly class.
- Facilitator for the Culture of C.A.R.E classes
Staff Nurse
Plainview Hospital
Plainview, United States
08.1998 - 05.2010
- Delegate assignments and supervise efforts of ancillary staff.
- Precept nursing students.
- Care of the pre and post op patient, maintain charts fall within SCIPS.
- Educate patients and their families.
Education
Doctor of Nursing Practice - Executive Leadership
Fairfield University
Fairfield, CT12-2026
Master’s - Healthcare Administration
Hofstra University
05-2020
Bachelor of Science - Nursing
Molloy College
05-1997
Liberal Arts -
Nassau Community College
05-1994
Skills
- Professionalism
- Communication
- Organizational skills
- Teamwork
- Problem-solving
- Healthcare team collaboration
- Patient experience enhancement
- Clinical governance
- Evidence-based practice
- Nursing leadership
- Throughput management
Certification
- Nurse Executive - Board Certification
- Certified Nurse Manager Leader
Accomplishments
- Nurse Leader-In-Kindness Award October 2023
- Nurse Leader of the Year Award - May 2023
Timeline
Manager, Patient Care
Mount Sinai West Hospital
12.2025 - Current
Manager, Magnet Program
Syosset Hospital
04.2024 - 09.2025
Nurse Manager
Plainview Hospital
05.2019 - 04.2024
Nurse Manager
Peconic Bay Medical Center
09.2017 - 05.2019
Assistant Nurse Manager
Plainview Hospital
05.2010 - 08.2017
Staff Nurse
Plainview Hospital
08.1998 - 05.2010
Doctor of Nursing Practice - Executive Leadership
Fairfield University
Master’s - Healthcare Administration
Hofstra University
Bachelor of Science - Nursing
Molloy College
Liberal Arts -
Nassau Community College