Kristina Gladney
North Adams,MA
Summary
Detail-oriented receptionist with expertise in appointment scheduling and patient check-in. Proven ability to manage administrative tasks efficiently, ensuring seamless patient experiences in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Receptionist
Northern Berkshire Pediatrics
North Adams , MA
10.2021 - Current
- Greeted patients and families upon arrival at pediatric clinic.
- Scheduled appointments in electronic health record system, ensuring timely access to care.
- Managed patient check-in and check-out processes, enhancing patient flow and satisfaction.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained organized filing system for patient records and documents.
- Collected patient information and verified insurance details, facilitating accurate billing and service delivery.
- Assisted medical staff with administrative tasks as needed daily.
Attendance Secretary
Watervliet Hight School
Watervliet , NY
09.2006 - 10.2021
- Managed daily attendance records for all students, ensuring accuracy and compliance with school policies.
- Coordinated communication among teachers, parents, and administration to facilitate timely intervention for attendance issues.
- Notified parents of student absences to promote accountability and support student engagement.
- Assisted in developing attendance policies and procedures for the school.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
High School Diploma -
Watervliet High School
Watervliet 06-1998
Skills
- Patient check-in and check-out
- Appointment scheduling
- Insurance verification
- Customer service
- Credentialing providers with insurances
- Triaging phone calls to the nursing staff
Timeline
Receptionist
Northern Berkshire Pediatrics
10.2021 - Current
Attendance Secretary
Watervliet Hight School
09.2006 - 10.2021
High School Diploma -
Watervliet High School