Kristina Hattenhauer
Bono,AR
Summary
I am a professional with experience in payment management and financial reporting. I am adept at analyzing financial data, ensuring compliance, and streamlining processes for efficiency. I have a strong focus for team success, and I am equipped with proficient problem-solving abilities, a willingness to learn, and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Account Technician II
City of Jonesboro
Jonesboro, AR
09.2019 - Current
- Manage receipt of payments for all city departments to support financial operations.
- Assist with developing accurate financial reports.
- Train new staff on accounting software and compliance regulations to maintain operational integrity.
- Oversee monthly invoices.
- Proficient with customer service
- Communicate effectively with staff members of operations, finance and other departments.
- Post payments to accounts and maintain records.
- Manage end of day financial activities, ensuring timely and accurate bank transfers as needed.
- Manage city cemetery deed records.
- Assist with the creation and management of city privilege licenses.
- Manage yearly sponsorships and other municipal contracts approved by City Council.
Sales and Customer Service Lead
Cache Beauty Supply
Jonesboro, AR
01.2017 - 07.2019
- Operate multi-line telephone system to independently handle calls throughout the day.
- Collected payments from clients and updated account balances.
- Corresponded with clients through email, telephone or postal mail.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Provided expert support to customers in locating essential tools and supplies for beauty salon equipment maintenance.
- Managed any questions, exchanges, or returns.
Education
Bachelor of Science - Animal Science
Arkansas State University
Jonesboro, ARSkills
- Client communication
- Invoice processing
- Accounting software proficiency
- Accounts receivable management
- Multitasking Strengths
- Customer Service
Timeline
Account Technician II
City of Jonesboro
09.2019 - Current
Sales and Customer Service Lead
Cache Beauty Supply
01.2017 - 07.2019
Bachelor of Science - Animal Science
Arkansas State University