Kristina Heatherly

Sleep Consultant/Sales Floor Associate

- Led consultative sales interactions focused on solving customer-specific sleep issues rather than transactional selling.

- Demonstrated ability to influence high-consideration purchases through needs analysis, product demonstration, and objection handling.

- Operated independently in a low-traffic retail environment, maximizing limited opportunities for conversion.

-Translated complex product features into clear, benefit-driven solutions tailored to each customer.

- Consistently maintained composure and performance in high-pressure and unpredictable sales conditions.

- Handled customer objections related to price, timing, and product comparison with strategic communication and solution-based selling.

- Assisted customers with product selection and inquiries to enhance shopping experience.

- Processed transactions accurately using point-of-sale system to ensure efficient operations.

• Collaborated with clients to conceptualize and finalize artistic projects, ensuring alignment with their vision.
• Created stylized digital illustrations ranging from character design to narrative-driven scenes across multiple genres (Anime, cartoon, semi-realism, horror).
• Specialized in dynamic lighting, color theory, and mood-given compositions to enhance emotional impact.
• Managed commissioned work from concept to completion, including revisions, feedback integration, and final delivery.
• Demonstrated strong versatility by producing both expressive character art and atmospheric storytelling pieces.
• Utilized digital tools (e.g., Procreate) to create polished, high-quality artwork with consistent visual identity.
• Built a recognizable artistic style focused on expressive characters, dramatic lighting, and immersive environments.

• Assisted customers with inquiries and transactions, ensuring a positive shopping experience.
• Processed cash and electronic payments accurately using point-of-sale system.
• Coordinated with service advisors to ensure smooth customer experience from drop-off to checkout.
• Maintained professionalism in high-pressure situations and resolve customer concerns effectively.
• Resolved customer complaints promptly, maintaining brand reputation and loyalty.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained cleanliness and organization of checkout area to enhance customer satisfaction.

• Supervised daily activities and ensured safety of children in care.
• Provided consistent care for multiple children, managing daily routines, activities, and supervision in a home environment.
• Adapted communication and caregiving approach to support a child with special needs, demonstrating patience, awareness, and emotional regulation.
• Maintained a calm and controlled environment during high-stress situations, including behavioral outbursts and emotional episodes.
• Build trust and positive relationships with children through attentive, supportive, and structured interaction.
• Ensured safety, engagement, and well-being of all children under care.
• Demonstrated strong emotional intelligence by adjusting responses based on individual needs rather than using a one-size-fits-all approach.