Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Strengths
Timeline
Generic
Kristina Hendon

Kristina Hendon

Dallas,United States

Summary

As an accomplished Client Services Coordinator with extensive industry experience, I am committed to leveraging my skills and expertise to deliver exceptional customer service and support. My proficiency in fostering strong client relationships, resolving issues expeditiously, and exceeding expectations is underscored by my outstanding communication and organizational abilities. I am unwaveringly dedicated to enhancing the overall client experience by refining processes and procedures. Throughout my career, my commitment to organizational success has been a hallmark of my work. As such, I am confident that I am the ideal candidate for any client services role.

Overview

19
19
years of professional experience

Work History

Client Services Representative

VCA Katy Trail Animal Hospital
03.2019 - Current
  • Managed a diverse client base exceeding 1,000 accounts, ensuring prompt delivery of services and effective resolution of concerns or issues.
  • Collaborated with clients to educate and promote company products and services, resulting in increased sales.
  • Maintained accurate and up-to-date customer account data through a combination of manual form completion and digital updates.
  • Presented and explained fees, processed payments, and facilitated the selection and acquisition of products and services.
  • Managed a high-volume multi-line telephone system, fielding incoming inquiries from clients, vendors, and other callers seeking information.
  • Provided veterinary assistance as needed.

Check out Coordinator

Brooks Eye Associates
12.2021 - 05.2022
  • Consistently adhered to the organization's mission, core values, and policies.

Operations Supervisor, Customer Services Associate and Visual Specialist

JC Penney Corporation
11.2006 - 03.2019
  • Enhanced operational efficiency and reduced labor expenses by optimizing standard practices.
  • Developed and maintained relationships with customers, vendors and internal stakeholders.
  • Enforced regulatory and company compliance to improve workplace and employee safety.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvements.
  • Oversaw daily shipping operations, including loading and unloading trailers, replenishing of pallets and inventory management.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Monitored inventory levels and kept adequate stock on displays.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds at last resort to maintain customer satisfaction.

Education

No Degree - General

North Garland High School
Garland, TX

High School Diploma - English

Garland Evening School
Garland, TX
05.1987

Skills

  • Communication Skills Professional
  • Customer Service Expertise Professional
  • Time Management Abilities Professional
  • CRM System Proficiency Professional
  • Computer Literacy Professional
  • Empathy Professional

Hobbies and Interests

Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music

Strengths

  • Organized
  • Detail-oriented
  • Customer-focused
  • Communication skills
  • Problem solver
  • Multitasker

Timeline

Check out Coordinator

Brooks Eye Associates
12.2021 - 05.2022

Client Services Representative

VCA Katy Trail Animal Hospital
03.2019 - Current

Operations Supervisor, Customer Services Associate and Visual Specialist

JC Penney Corporation
11.2006 - 03.2019

No Degree - General

North Garland High School

High School Diploma - English

Garland Evening School

Similar Profiles

CREATE PROFILE