Kristina Hernandez
Beaver Dam,WI
Summary
"Alone we can do so little; together we can do so much" ~Helen Keller
My Career objective is to work in a fast-paced growing professional business environment with opportunity for advancement.
I'm a Certified Diamondtologist & Gemologist through The Diamond Council Of America.
Office work at Kay Jewelers with 6/6 Standards, 3rd Key Supervisor at store 2609 with opportunity to advance to Assistant Manager 3rd Key Supervisor at store 1988 with plans to advance into the Manager in Training, both District Managers from FL enrolled me in the Manager Training System for preparation as a Store Manager 16 Yrs. Customer Service experience.
Overview
6
6
years of professional experience
Work History
Rideshare
Independent Contrator
Madison, WI
01.2019 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Recognized by corporate as top revenue-producer for [Location].
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Billing Customer Service Representative
Spectrum
Fond Du Lac, WI
09.2018 - 09.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Administrative Office / Assistant
The Downtown Rogers
Beaver Dam, WI
01.2017 - 01.2018
- Checking messages, answering phone, returning calls, daily bookkeeping, working closely with head accountant to ensure accuracy on the books, working working closely with apartment manager, typing residents letters to ensure rules and all lease agreements by residents are followed
- Assisting with new new residents and closing books on old residents, collecting late rent, filing and updating paper work daily.
Duel Lien Collector Call Center
Wells Fargo Home Mortgage
Milwaukee, WI
01.2007 - 01.2008
- Assisting home owners & Realtors over the phone to retain their properties, assisting to budget with home owners to help retain properties or collecting on past due mortgages, adjusting ARM loans when applicable, assisting with duel lien accounts, loss mitigation accounts, foreclosures, assisting with liquidating accounts to avoid foreclosure such as Deed-In-Lieu of Foreclosure, Short Sales, Repayment Plans, Short Pay Offs, Forbearances, reinstatements, Loan Modifications and Assumptions.
Education
Photography
The Art Institute of Pittsburgh
2011
Graphic Design
Milwaukee Area Technical College
Milwaukee, WI2010
Photography
Carroll College, Waukesha, WI
Waukesha, WI2002
H.S. Diploma - Dance/Chorus
Milwaukee High School of the Arts
1995
Skills
- 16 Yrs Cash handling experience
- Experienced with Windows, MAC & Ubuntu(Microsoft Word, Works, OpenOffice, Excel, Power Point, Money & Adobe Master Collection)
- I am a very quick, visual, hands on learner; I love to learn new things & I am a great multi-tasker
- Packaging and Shipping Support
- Calm and Professional Under Pressure
- Flexible and Adaptable
- Collaboration
- Data Analysis
Volunteer Work
When I have time I try to participate in volunteer work for Frosty's Fosters Animal Rescue. In 2019 we took a trip to Alabama and rescued over 8- Cats, Kittens, bottle fed kittens, Dogs, puppies and Guinea Pigs 1 was pregnant!!!
Timeline
Rideshare
Independent Contrator
01.2019 - Current
Billing Customer Service Representative
Spectrum
09.2018 - 09.2019
Administrative Office / Assistant
The Downtown Rogers
01.2017 - 01.2018
Duel Lien Collector Call Center
Wells Fargo Home Mortgage
01.2007 - 01.2008
Photography
The Art Institute of Pittsburgh
Graphic Design
Milwaukee Area Technical College
Photography
Carroll College, Waukesha, WI
H.S. Diploma - Dance/Chorus
Milwaukee High School of the Arts
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