Kristina Hernandez
Belen
Summary
Dynamic professional with extensive experience in operations management and team collaboration. Proven track record in optimizing workflows and enhancing productivity, while maintaining confidentiality and compliance. Skilled in problem-solving and implementing effective strategies that drive performance . Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Pharmacy Technician
Walmart
12.2020 - Current
- Assisting pharmacists in filling prescriptions accurately and efficiently.
- Medication inventory management and restocking.
- Providing customer service by checking patients out, and answering any questions patients may have. Directing patients to pharmacist for counsel when necessary.
- Maintaining cleanliness and organization of pharmacy workspace and equipment.
- IMZ Certified, CPR certified
- Build sales binder : Day 7 calls, Auto refill, enrollment in text message, IMZ call reminder monthly for vaccines requiring multiple doses,
- MTMs
- 10 day rts
- Cycle counts
- Input and Resolution
- Fill
- Answering phones
- OI tasks
- 100 day returns
- Vial audits
- Daily files, record filing
- Product recalls
Team Lead Sales Associate
Walmart
12.2019 - 12.2020
- Led front end team in achieving sales targets through strategic planning and performance monitoring.
- Handling Cash for entire store, making deposits. doing daily cash records.
- Assisting with customer service, Returns, refunds etc..
- Monitoring product recalls
- Executed promotional strategies that boosted product visibility and engagement.
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
Manufacturing Plant Manager
ACIM Plastics
01.2017 - 12.2019
- Oversaw daily operations, ensuring production targets met and quality standards maintained.
- Implemented lean manufacturing principles, reducing waste and improving workflow efficiency.
- Led cross-functional teams in process improvement initiatives, enhancing overall productivity.
- Managed equipment maintenance schedules, minimizing downtime and optimizing performance.
- Established safety protocols, fostering a culture of compliance and risk mitigation across plant operations.
- Collaborated with supply chain teams to streamline inventory management and reduce costs.
- Developed strong relationships with suppliers, ensuring timely delivery of raw materials for uninterrupted production.
- Provided direction and leadership to all levels of employees and managers.
General Manager
LPG Enterprises McDonalds
07.2007 - 12.2017
- Directed daily operations, enhancing productivity and efficiency.
- Implemented performance metrics to monitor team progress and drive continuous improvement initiatives.
- Managed budget allocation and resource optimization to achieve organizational goals effectively. By controlling food cost, labor, sales etc..
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed training programs, promoting professional growth and ensuring team compliance with industry standards.
- Scheduled over 100 plus employees according to labor goals.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Shift Manager
LPG Enterprises McDonald's
04.2003 - 07.2007
- Supervised daily operations to ensure adherence to company policies and safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented workflow improvements that enhanced efficiency and reduced service times.
- Managed inventory levels, ensuring stock availability for seamless operations.
- Coordinated staff scheduling to optimize coverage during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Handled cash deposits
Education
High School Diploma -
Los Lunas High
Los Lunas, NMNo Degree - Business Management
Hamburger University
Chicago, IL05-2006
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Operations Management
Accomplishments
Store Manager of the year in 2009-2011.
Milestone Award 2010 for Store breaking 3.5 million
Timeline
Pharmacy Technician
Walmart
12.2020 - Current
Team Lead Sales Associate
Walmart
12.2019 - 12.2020
Manufacturing Plant Manager
ACIM Plastics
01.2017 - 12.2019
General Manager
LPG Enterprises McDonalds
07.2007 - 12.2017
Shift Manager
LPG Enterprises McDonald's
04.2003 - 07.2007
High School Diploma -
Los Lunas High
No Degree - Business Management
Hamburger University