Kristina Hinman Baum

SCA DE-IA (Claims Data Entry Associate)
Confidential Government Project | Remote

• As an SCA DE-IA, I am responsible for managing high-volume claims data entry, ensuring the accurate and timely processing of claims information.
• Using government-approved software on a dual-monitor system, I input data from a range of documents—ranging from single-page forms to complex, multi-page files. I consistently maintain a high level of efficiency, processing thousands of claims daily, with the fastest entry rate per hour among my peers.
• My position requires a strong attention to detail, excellent problem-solving skills, and the ability to quickly navigate large volumes of data. I maintain clear and efficient communication with my team via Microsoft Teams to address challenges and ensure smooth operations.
• In addition to technical proficiency, I am required to maintain a valid security clearance, which is renewed annually, and to uphold a drug-free, compliant workplace environment. I also have a clean background check, ensuring that I handle sensitive government data with the utmost integrity and responsibility.

• Exceeded goals through effective task prioritization, and a great work ethic.
• Conducted research, gathered information from multiple sources, and presented results.
• Handled several calls per day to address customer inquiries and concerns.
• Worked with customers to understand their needs and provide excellent service.
• Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
• Developed and maintained courteous and effective working relationships.
• Delivered services to customer locations within specific timeframes.
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
• Maintained energy and enthusiasm in a fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Conducted quality assurance inspections on finished components, and identified issues.
• Completed durable assemblies and subassemblies with hand and power tools.
• Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.

• Answered questions about store policies, and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in the front lanes.
• Monitored self-checkout systems, and provided assistance or intervention where required.