
Customer Service Representative with over 10 years of experience in call center, technical support, and remote service environments. Expertise in handling high-volume inbound and outbound calls, live chat, and email support. Proven success in meeting and exceeding KPIs, SLAs, and performance metrics while delivering excellent customer experiences. Skilled in CRM systems including Salesforce, Zendesk, and Microsoft Dynamics. Strong background in conflict resolution, escalation management, and first-contact resolution. Experienced in improving customer satisfaction scores, increasing client retention, and contributing to process improvement initiatives.