Summary
Overview
Work History
Education
Skills
Timeline
Barista

Kristina Jones

Flushing,MI

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

21
21
years of professional experience

Work History

International Freight Forwarder

DSV Air & Sea
08.2021 - Current
  • Performed physical inspection of hazardous packages to ensure compliance with Federal Regulations
  • Prepare dangerous goods paperwork in the DGIS database to ensure paperwork compliance
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Facilitated required documentation to manage customs clearance.

Veterinary Clinic Assistant

West Flint Animal Hospital
10.2017 - 08.2021
  • Provided customer support to clients, answering questions and addressing concerns.
  • Training of all new veterinary receptionists and support staff to improve individuals' capabilities.
  • Cash handling and daily balancing
  • Assisted veterinarians in examination and with euthanasia of animals.

Specifications Analyst and Trainer

GM Contract-MSX International
04.2012 - 11.2017
  • Trained and mentored all new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.
  • Analyzed part information to accurately release parts into GM Service Parts Catalog systems.
  • Looked for information holes to provide corrective action to maintain parts catalog integrity.
  • Canceled current parts and replaced outdated data with new service part information.
  • Processed Engineering Change Authorizations released by engineering to rectify corrective actions.
  • Worked with engineering to resolve tens of thousands usage and catalog errors throughout my career
  • Converted engineering information into usage statements
  • Communicated with GM Engineering staff and handled escalated issues concerning parts cataloging

Training Coordinator

Morley Companies
06.2009 - 04.2012
  • Planned and conducted weekly training staff trainings
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Traveled to capture knowledge of new business to transition the GM DBC call center contract from Austin, TX to Saginaw, MI
  • Trained and mentored over 900 new personnel hired to fulfill various roles for 3 different business units after contract transition.
  • Delivered Developmental Training to over 800 new and transitioning Inbound/Outbound Call Center Agents for GM SPAC, ParTech, and PQC

SPAC Training Specialist/Employee Training Coordinator

Aditya Birla Minacs Worldwide
10.2002 - 06.2009
  • Enhanced management satisfaction by coordinating communication between training and management for transition to the call center environment
  • Developed the "Nesting" process; a comprehensive process for new hires transitioning to the call center environment reviewing new hire productivity, providing the necessary resources and having a dedicated resource for questions and concerns which optimized onboarding effectiveness.
  • Preserved integrity and confidentiality of HR files and records.
  • Performed needs analysis by monitoring dealer phone calls and coaching call center agents
  • Developed and Implemented Operational Training based on results from Pre and Post assessments to ensure agents received the needed training.
  • Produced SPAC training manual, presentations and resources for enhanced learning.
  • Compiled SPAC training handbook and resource guide.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Provided coaching and mentoring to employees.
  • Managed 6 Full Time Training Specialists
  • Built and maintained professional relationships with GM clients.
  • Established and maintained quality control standards.
  • Developed lesson plans, instructional materials and written practice tests for SPAC and ParTech New Hire/Operational training as well as soft skill training courses.
  • Wrote training manuals for the SPAC department including the Dealer Call Center and SWAT positions according to company guidelines and protocols.
  • Identified workers with specific skill sets to utilize for SME's or Training Mentors
  • Built business case to present to Cathy Emmons to obtain training ID's to be utilized to ensure the training surroundings matched the real production environment.

Education

High School Diploma -

Carman-Ainsworth High School
Flint, MI
06.1994

Skills

  • Freight Invoicing
  • International Shipments
  • Business Correspondence
  • Critical Thinking
  • Complex Problem-Solving
  • Active Listening
  • Recordkeeping Accuracy
  • Basic Mathematical Calculations
  • Verify Packaging
  • Learning Strategies
  • Analytical Approach
  • Product Inventories
  • Operation Monitoring
  • Customer Satisfaction
  • Handling Materials
  • Calculate Weights
  • Prepare Documentation
  • Customer Accounts Management
  • Management of Personnel Resources
  • Customer Experience
  • IMS
  • Microsoft Word, Excel, and Powerpoint
  • Parts Workbench
  • Service Workbench
  • EPIC

Timeline

International Freight Forwarder

DSV Air & Sea
08.2021 - Current

Veterinary Clinic Assistant

West Flint Animal Hospital
10.2017 - 08.2021

Specifications Analyst and Trainer

GM Contract-MSX International
04.2012 - 11.2017

Training Coordinator

Morley Companies
06.2009 - 04.2012

SPAC Training Specialist/Employee Training Coordinator

Aditya Birla Minacs Worldwide
10.2002 - 06.2009

High School Diploma -

Carman-Ainsworth High School

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Kristina Jones