Melissa Taylor
Operations Manager, Ocean Operations
Indianapolis,IN
Summary
Innovative and goal-oriented Management Professional with 29+ years expertise in Logistics, Freight Forwarding, and Customer Service. Skilled at mediation, conflict resolution and team building. Seeks a position in Logistics Management offering challenging growth opportunities in a professional and diverse environment.
Overview
36
36
years of professional experience
Work History
Supervisor, Ocean Export
DSV Air & Sea Inc.
08.2025 - Current
- Oversaw daily operations of the Sea Export department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained existing Pharmaceutical & Healthcare customer base, with the implementation of general cargo accounts.
- Strived to maintain a harmonious working environment conducive to productivity.
- Emphasis on training and on-going learning and development to maintain a great working knowledge of the required operating system.
Manager, Reefer Operations, US
Schenker, Inc.
03.2022 - 08.2025
- Expertise in Pharmaceutical Supply Chain operations.
- Emphasis on Ocean transport, temperature controlled logistics, Maintaining Regulatory Compliance, GDP, Life+, and IMDG Certification.
- Development and Management of highly skilled team members to provide top tier customer service.
- Extensive and ongoing training to maintain an excellent working knowledge of Pharmaceutical & Healthcare handling, under GDP quality guidelines.
- Implementation and onboarding of new Pharmaceutical customers.
- Controlled costs to keep business operating costs well within budget, with strong efforts to increase profits.
Manager, Customer Service
Schenker, Inc.
03.2015 - 03.2022
- Management of the Air and Ocean Customer Service teams, with emphasis on team training, growth, and development. Staffed departments according to business need and assign special tasks and projects accordingly.
- Daily Supervision of the U.S. Centralized Ocean Operations Team. Ensure that all company KPI's are met, Regulatory Compliance is followed, while maintaining a positive P&L. Communicate and enhance working relations with U.S. Branch Offices and Gateways.
- Followed SOPs of internal, external, and offshore customer accounts to action and perform data management and reporting. Strong customer communication to ensure consistent service levels and to provide seamless updates for all related milestones.
- Development and Management of the Global Air and Ocean Quoting Desks to ensure that the SLA's are met, while maintaining consistency, accuracy and appropriate routings.
- Drove operational and process improvements to enhancement and increase team productivity and performance.
Air/Ocean Export Department Manager
Schenker, Inc.
05.2003 - 03.2015
- Supervision and Management of the Air and Ocean Export Departments.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained corporate KPI's.
- Maintained corporate regulatory compliance, including IATA and IMDG Dangerous Goods Training and Certification.
- Strong customer interaction and customer communication. Involved in customer QBR's. Team lead for Key Accounts.
- Expertise and commitment to negotiate the most competitive pricing in relation to buy and sell rates in today's market.
Ocean Export Manager
RF International, LTD.
05.2001 - 04.2003
- Management of the Ocean Export Department.
- Responsible for department budgeting and P&L.
- Ensured that all documentation and compliance requirements were met.
- Organized and maintained daily quoting responsibilities.
- Partnered closely with sales to develop customer growth.
- Provided excellent customer support in order to achieve and maintain an excellent customer experience with both internal and external customers.
Ocean Export Coordinator
Cargo Services, Inc.
04.2000 - 11.2000
- Processed the export of shipments via LCL and FCL ocean.
- Provided ocean quoting to customers on a daily basis while ensuring that all quotes provided produce a positive file profit.
- Fluent with processing Letters of Credit.
- Tracked and traced shipments from point A to point Z.
- Constant and direct interaction with the customer base.
Air/Ocean Coordinator
Matrix International
06.1996 - 02.2000
- In House freight forwarder for Pepsico Food Systems.
- Managed the logistics and warehousing for Pepsico Food Systems, including storage, domestic, and international shipments, by land, air, and ocean transport.
- Responsible for quoting on a shipment by shipment basis, as well as completion of RFP's/RFQ's.
- Management of the department P&L.
- Extensive travel to company headquarters in Dallas, TX, on a bi-monthly basis.
- Responsible for customer compliance training and mentoring.
Manager of Data Processing
Communications Center, Inc.
05.1990 - 12.1995
- Manager of Survey Call Center Data Processing Department.
- Managed quality assurance program, including team evaluations, internal audits and customer surveys.
- Compiled survey analysis to perform customer reporting.
- Strong customer interaction and daily contact.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05.1989
Workforce Development
Indianapolis, iN03.1990
Skills
Strong verbal communication
Strategic decision-making
Team motivation strategies
Workforce development
Effective conflict resolution
Collaborative teamwork
Timeline
Supervisor, Ocean Export
DSV Air & Sea Inc.
08.2025 - Current
Manager, Reefer Operations, US
Schenker, Inc.
03.2022 - 08.2025
Manager, Customer Service
Schenker, Inc.
03.2015 - 03.2022
Air/Ocean Export Department Manager
Schenker, Inc.
05.2003 - 03.2015
Ocean Export Manager
RF International, LTD.
05.2001 - 04.2003
Ocean Export Coordinator
Cargo Services, Inc.
04.2000 - 11.2000
Air/Ocean Coordinator
Matrix International
06.1996 - 02.2000
Manager of Data Processing
Communications Center, Inc.
05.1990 - 12.1995
Workforce Development
High School Diploma -
Perry Meridian High School