Kristina Jones
Washington
Summary
20+ years of mortgage experience with 15 of those years in team leadership, strategic planning, and operational management. Utilizing effective communication and organizational skills to drive project success. Track record of fostering productive work environment and achieving set goals.
Overview
24
24
years of professional experience
Work History
Manager, Suspense and Post Purchase
Flagstar Bank
01.2018 - Current
- Coordinate and direct the daily operations of the department in order to maintain service level agreements.
- Work with senior leaders in capacity planning, projects, and strategic initiatives.
- Responsible for determining acceptability of documentation submitted to cure conditions on all correspondent, broker, and retail loans. Once funded, ensure loans are set up properly in servicing.
- Knowledge of investor regulations including TILA-RESPA, as well as assist in resolution for discrepancies with UCD, Early Check, and LQA.
Manager, Suspense and Pipeline Advocate
Flagstar Bank
01.2015 - 01.2018
- Proactive monitoring of customer pipelines to expedite purchase, enhance customer service, and reduce cost.
- Analyze, recognize, and mitigate areas of risk to the bank.
- Relationship liaison between operations and customer and sales partner for broker and correspondent channels.
Multiple Roles
Flagstar Bank
01.2001 - 01.2015
- Started as entry level and through promotions I was able to advance to a Subject Matter Expert, Supervisor, Assistant Manager and Manager.
Education
Associate of General Studies -
Macomb Community College
01.2001
Skills
- Problem Solving
- Customer Service Skills
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Critical Thinking
Timeline
Manager, Suspense and Post Purchase
Flagstar Bank
01.2018 - Current
Manager, Suspense and Pipeline Advocate
Flagstar Bank
01.2015 - 01.2018
Multiple Roles
Flagstar Bank
01.2001 - 01.2015
Associate of General Studies -
Macomb Community College
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