Kristina Kasper
Somerville
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with 5+ years of experience providing professional service and attention to clients. Strong team player with focus on collaboration, adaptability, and achieving high-quality results. Known for reliability and effective communication in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Support Associate
Knipper Pharmaceutical
07.2024 - Current
- Provided timely support to clients, addressing inquiries and resolving issues effectively.
- Collaborated with cross-functional teams to enhance client experience and streamline communication processes.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Led weekly team meetings, fostering collaboration and sharing best practices among support staff.
- Navigated multiple software applications while assisting clients, demonstrating proficiency in various tools used within the role.
- Participated in weekly meetings with management, sharing insights regarding client needs and potential improvements to current processes.
Quotations Representative
RotorClip
05.2023 - 06.2024
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
Customer Experience Coordinator
TD Bank
01.2022 - 05.2023
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Professional Wait Staff
Stoney Brook Grille
08.2020 - 01.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Hunterdon Central Regional High School District
Flemington, NJSkills
- Time management
- Communication skills
- Multi-line phone talent
- Deadline oriented mindset
- Accuracy and attention to detail
- Self-motivated nature
- Flexible and adaptable
- Data entry
- Research and data collection
- Client relationship building
- Multitasking Abilities
Software
- Microsoft Office
- Microsoft Excel
- Google Workspace
- Docuware
- SalesForce
- Siteline
Timeline
Support Associate
Knipper Pharmaceutical
07.2024 - Current
Quotations Representative
RotorClip
05.2023 - 06.2024
Customer Experience Coordinator
TD Bank
01.2022 - 05.2023
Professional Wait Staff
Stoney Brook Grille
08.2020 - 01.2022
High School Diploma -
Hunterdon Central Regional High School District