Kristina Kloster
Carthage,NY
Summary
Dynamic professional with extensive experience in patient care and scheduling at Carthage Area Hospital. Proven ability to manage appointments efficiently while ensuring patient satisfaction through effective communication and attention to detail. Recognized for reliability and punctuality, contributing to streamlined operations and enhanced patient experiences.
Overview
2026
2026
years of professional experience
Work History
Aide
Hand In Hand Early Learning Center
- Assisted in implementing educational activities for children, fostering engagement and learning.
- Supported classroom management by ensuring a safe and organized environment.
- Collaborated with teachers to prepare instructional materials and resources effectively.
- Monitored children's behavior to promote positive interactions and social skills development.
- Aided in maintaining cleanliness and orderliness of classroom spaces and play areas.
- Communicated with parents regarding children's progress and daily activities.
- Provided breaks for the teachers in the class.
Surgery Scheduler
Carthage Area Hospital
10.2023 - Current
- Scheduled surgical procedures efficiently, coordinating with surgeons and medical staff.
- Managed patient inquiries and appointment confirmations to enhance communication.
- Maintained accurate scheduling records using electronic health record (EHR) systems.
- Collaborated with multidisciplinary teams to ensure optimal patient care pathways.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Checked patients in and out and collected payments.
Radiology Scheduler
Carthage Area Hospital
Carthage, NY
10.2022 - 09.2023
- Scheduled patient appointments efficiently using electronic health record systems.
- Coordinated with radiologists and medical staff to ensure seamless workflow.
- Verified insurance eligibility and obtained prior authorizations for imaging services.
- Managed incoming calls, providing accurate information to patients regarding procedures.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
Registration Clerk
Carthage Area Hospital
Carthage, NY
10.2021 - 10.2022
- Assisted patients with registration process, ensuring accurate data entry and compliance with hospital protocols.
- Managed patient information in electronic health record systems to maintain confidentiality and accuracy.
- Communicated effectively with medical staff to facilitate timely patient admissions and updates.
- Processed insurance claims and verified coverage details to support financial operations of the department.
- Completed registration paperwork, verifying accurate patient information.
- Entered patient information into payment system accurately for billing purposes.
- Updated patient contact information to support accurate electronic medical records.
Unit Coordinator
Carthage Area Hospital
Carthage, NY
10.2021 - 10.2021
- Assisted in maintaining accurate medical records for compliance with regulatory standards.
- Put charts together for new patients
- Put in admission orders into CPSI.
- Faxed medical records to different facilities when patients were discharged or transferred.
- Answered phones.
CNA
Carthage Area Hospital
Carthage, NY
04.2015 - 08.2015
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs, documenting changes to inform care plans.
- Collaborated with nursing staff to implement patient-centered care strategies.
- Maintained cleanliness and safety of patient environments, ensuring compliance with health regulations.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA
Country Manor Nursing Home
Carthage, NY
04.2012 - 06.2015
- Educated patients and families on care procedures, promoting understanding and engagement in health management.
- Participated in team meetings to discuss patient progress and adjust care approaches effectively.
- Trained new staff on protocols and best practices for optimal patient care delivery.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Sales Associate
TOPS MarketLLC
Lowville, NY
04.2011 - 06.2011
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring quick and efficient checkouts.
- Maintained organized and visually appealing merchandise displays to drive sales and attract customers.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Implemented best practices for store cleanliness and safety, contributing to a positive shopping environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
CNA
Lewis County General Hospital
Lowville, NY
01.2005 - 04.2011
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs, documenting changes to inform care plans.
- Collaborated with nursing staff to implement patient-centered care strategies.
- Maintained cleanliness and safety of patient environments, ensuring compliance with health regulations.
- Supported mobility for patients through proper transfer techniques and equipment usage.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Education
GED -
Beaver River Central School
Beaver Falls NySkills
- Time management
- Patient
- Patient care
- Attention to detail
- Reliability and punctuality
- Data entry proficiency
- Appointment management
- Scheduling appointments
Timeline
Surgery Scheduler
Carthage Area Hospital
10.2023 - Current
Radiology Scheduler
Carthage Area Hospital
10.2022 - 09.2023
Registration Clerk
Carthage Area Hospital
10.2021 - 10.2022
Unit Coordinator
Carthage Area Hospital
10.2021 - 10.2021
CNA
Carthage Area Hospital
04.2015 - 08.2015
CNA
Country Manor Nursing Home
04.2012 - 06.2015
Sales Associate
TOPS MarketLLC
04.2011 - 06.2011
CNA
Lewis County General Hospital
01.2005 - 04.2011
Aide
Hand In Hand Early Learning Center
GED -
Beaver River Central School