Kristina Kozik
Chicago,Illinois
Summary
Innovative Restaurant Bar Owner known for high productivity and efficient task completion. Specialize in operational management, customer service excellence, and inventory control. Excel in leadership, problem-solving, and adaptability, ensuring seamless business operations and positive customer experiences. Knowledgeable and hardworking with a hands-on style and good grasp of marketing, personnel management, inventory coordination and all other areas of restaurant operations. Excellent skills in maintaining records, planning operations, and administering financial operations. Skilled in controlling food costs and labor hours.
Overview
24
24
years of professional experience
Work History
Restaurant Bar Owner
Nite Games Bar and Grill
Oak Forest, Illinois
08.2010 - Current
- Organized staff rotations to maximize efficiency and customer service.
- Maintained strict compliance with health and safety regulations in the bar area.
- Trained new employees on restaurant policies and procedures.
- Monitored bar performance metrics to identify areas of improvement.
- Ensured all alcoholic beverages were served according to legal guidelines.
- Established standard operating procedures for the bar area.
- Inspected equipment daily for cleanliness, functionality, and safety standards.
- Adjusted prices based on market conditions or customer feedback.
- Conducted regular meetings with bartenders to discuss performance goals and objectives.
- Ordered supplies as needed such as straws, napkins, condiments.
- Assessed bar inventory levels regularly to determine ordering needs.
- Developed relationships with vendors, distributors, and local businesses.
- Created promotions and special events to drive sales growth.
- Resolved customer complaints promptly and professionally.
- Performed cash handling duties including deposits into bank accounts.
- Analyzed monthly financial statements for beverage sales trends.
- Managed promotional activities related to the bar area such as happy hour specials or discounts.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Office Manager
Atrium Family Dental
New Lenox, Illinois
05.2001 - 12.2010
- Organized company events including holiday parties, team building activities .
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Some College (No Degree) -
South Suburban College of Cook County
South Holland, ILSkills
- Interior design
- Staff Training Programs
- Food safety regulations
- Cost control
- Employee training
- Social media promotion
- Menu development
- Staff management
- Beverage making
- Local marketing
- Health code compliance
- Small business operations
- Staff hiring
- Staff supervision
- POS system operation
- Online ordering management
- Schedule management
- Operations management
- Employee scheduling
Timeline
Restaurant Bar Owner
Nite Games Bar and Grill
08.2010 - Current
Office Manager
Atrium Family Dental
05.2001 - 12.2010
Some College (No Degree) -
South Suburban College of Cook County
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