Kristina Kraayenhof
Summary
Results-driven Inside Sales Representative with a proven track record in relationship management and issue resolution. Expertise in collaborating with teams to enhance customer loyalty and ensure timely order processing.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
BFirst Industrial
Mankato
03.2019 - Current
- Managed customer inquiries via phone and email, achieving timely resolutions to enhance customer satisfaction.
- Analyzed late order reports and expedited actions to ensure timely fulfillment.
- Developed strong relationships with customers to enhance loyalty.
- Provided ERP training for new inside sales representatives to ensure effective onboarding.
- Maintained detailed records of customer interactions and order statuses to support effective account management.
- Collaborated with outside sales representatives to fulfill product sales efficiently.
- Collaborated with departments on supply chain activities to streamline communication and support timely order fulfillment.
- Consulted with customers to facilitate selection and purchase of suitable products.
Kitchen Manager
Luther Memorial Home
Madelia
02.2006 - 03.2019
- Supervised food production, performing quality assurance tests for consistency.
- Created monthly staffing schedules to optimize workforce efficiency.
- Resolved personnel issues, ensuring a harmonious work environment.
- Conducted interviews and onboarded new hires effectively.
- Reviewed employee performance annually and recommended actionable improvement measures.
- Developed comprehensive job descriptions for all kitchen positions.
- Established new policies and procedures to streamline operations and enhance team efficiency.
- Placed orders and monitored deliveries to ensure timely availability of inventory.
Education
High School Diploma -
Madelia High School
Madelia, MN06-2008
Skills
- ERP software proficiency
- Order processing expertise
- Product knowledge
- Inquiry management
- Attention to detail
- Customer service excellence
- Multitasking ability
- Organizational skills
- Time management skills
- Team collaboration
- Problem-solving ability
- Adaptability
- Dependability
- Relationship management
- Clear phone communication
Timeline
Inside Sales Representative
BFirst Industrial
03.2019 - Current
Kitchen Manager
Luther Memorial Home
02.2006 - 03.2019
High School Diploma -
Madelia High School