Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Kropidlowski

Plano

Summary

Accomplished and empathetic professional with over 20 years of experience in the health services industry, complemented by a strong background in case management and customer service. Proven ability to develop and implement personalized treatment plans, collaborate with multidisciplinary teams, and support clients in achieving their health goals. Proficient in utilizing an in-depth knowledge of patients’ healthcare requirements and insurance policies to successfully manage insurance case operations. Experienced in ensuring coverage for medically necessary procedures and fostering seamless communication by serving as the critical link between patients, healthcare providers, and insurance companies. Demonstrates exceptional skill in fostering strong relationships with clients and colleagues, driven by a passion for enhancing organizational focus on continuous improvement in client experiences.

Overview

26
26
years of professional experience

Work History

Case Management & Intake Counselor

UnitedHealthcare

Optician

DeKalb Vision Center

Licensed Professional Counselor

Healing Center for Behavioral Health
01.2019 - Current
  • Works alongside clients on a personalized journey towards healing. Specialized in providing tailored counseling services for adults, helping them to rebuild resilience and thrive in all areas of their lives.
  • Designs and executes personalized care plans to address clients' unique needs, ensuring access to appropriate services, resources, and comprehensive case management.
  • Compiles personal information and compares it against professional clinical knowledge to determine needs and optimum strategies for success.
  • Incorporates different treatment methodologies and evidence-based practices to meet clients’ specific needs.
  • Partners with healthcare providers, insurance companies, and other stakeholders to coordinate care and ensure continuity.
  • Assesses patients to identify the necessity for referral to specialized inpatient mental health facilities.
  • Guides clients in identifying effective solutions to their challenges by teaching evidence-based intervention techniques, such as coping strategies, problem-solving skills, and behavioral modification methods, empowering them to navigate obstacles and improve their overall well-being.
  • Provides flexible therapy options, including telehealth sessions for individuals facing mobility challenges or other barriers to in-person visits, as well as face-to-face appointments in the office to accommodate clients who prefer or benefit from direct interaction in a traditional setting.
  • Develops comprehensive, professional, and efficient documentation detailing patients’ progress through counseling sessions and interactions.
  • Facilitated individual and group mental health counseling in alignment with evidence-based practice and clinic models.

Mental Health Counselor

Linden Oaks Hospital
01.2000 - 01.2021
  • Provided high-quality clinical therapeutic services to patients and their families/significant others. Offered comprehensive behavioral and mental health services, including both inpatient and outpatient treatment, as well as recovery programs for conditions such as depression, substance misuse, eating disorders and more.
  • Facilitated individual and group mental health counseling in alignment with evidence-based practice and clinic models.
  • Partnered with multidisciplinary team members to coordinate and implement extensive treatment plans, ensuring holistic patient care.
  • Clearly summarized and documented detailed patient histories while maintaining strict confidentiality.
  • Conducted regular rounds, collaborating with staff to ensure patient safety and well-being by monitoring patient conditions and addressing immediate concerns.
  • Performed a thorough utilization review establishing that each patient’s care plan is efficient, appropriate, and effective.
  • Advocated for patients to secure coverage for necessary treatments and services.
  • Connected patients to community programs, financial assistance, or specialized services to address their needs comprehensively.
  • Assisted patients in understanding their insurance coverage, benefits, and limitations, and guided them through claims processes.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Demonstrated sensitivity and competence in treating patients from diverse backgrounds.

Education

Master of Arts - Clinical Psychology

Lewis University
Romeoville, Illinois

Bachelor of Applied Science - Clinical Psychology

University of Illinois Urbana-Champaign
Urbana, Illinois

Skills

  • Healthcare
  • Customer service and support
  • Case management
  • Utilization review
  • Insurance billing
  • Budget management
  • Treatment planning
  • Advocacy skills
  • Organizational skills
  • Time management
  • Conflict resolution
  • Problem solving
  • Analytical skills
  • Cross-functional collaboration
  • Adaptability
  • Written and verbal communication
  • Software proficiency: Microsoft Office, Google Docs, Teams, Zoom, Doxyme, EPIC
  • Client advocacy
  • Assessment skills
  • Motivational interviewing
  • Ethical practice
  • Documentation proficiency
  • Office administration
  • HIPAA
  • Mental health support
  • Care planning
  • Public speaking
  • Crisis intervention
  • Intervention planning
  • Client needs assessment
  • Behavior modification
  • Behavior monitoring
  • Client counseling
  • Intake assessments
  • Building rapport
  • Crisis intervention techniques

Timeline

Licensed Professional Counselor

Healing Center for Behavioral Health
01.2019 - Current

Mental Health Counselor

Linden Oaks Hospital
01.2000 - 01.2021

Case Management & Intake Counselor

UnitedHealthcare

Optician

DeKalb Vision Center

Master of Arts - Clinical Psychology

Lewis University

Bachelor of Applied Science - Clinical Psychology

University of Illinois Urbana-Champaign

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Kristina Kropidlowski