Kristina Kuroyan
Los Angeles,CA
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
11
11
years of professional experience
Work History
Information and Wayfinding Specialist
Cedars Sinai Lobby Services
01.2022 - 01.2024
- Information and wayfinding to patients and visitors
- Answer and route phone calls to appropriate departments
- Collaborate with security and other departments to ensure safety, wellbeing and overall positive visitor experience
Intake Coordinator
V&G Home Health
01.2019 - 01.2020
- Intake using Synergy
- Scheduled patients with nurses and Doctors office
- Input schedule notes
- Eligibility check using MyAbility
Intake Coordinator
Titus Home Health
10.2018 - 10.2019
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Completed intake assessment forms and filed clients' charts using Synergy
- Scheduling
- Data entry
- Eligibility check using MyAbility
- Billing
- Payroll
Receptionist/Trainer
Marie Nails
01.2013 - 01.2018
- Training new employees
- Scheduling appointments, creating projects for social media
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
CSUN Helpline
08.2015 - 08.2016
- Listened, aided and helped anyone who needed any kind of support or help
- Escalated to appropriate departments (police/fire) if there were safety concerns
Peer Mentor
08.2015 - 12.2015
- Mentoring freshmen students
- Helping new freshmen students in any problems they are having with school or outside of school
- Creating projects and activities for the students
Education
Bachelor’s - psychology
CSUN
01.2016
Master’s - Forensic Psychology
NorthCentral University
01.2019
Skills
- Excellent verbal and written communication skills
- Excellent computer knowledge
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Knowledge in Synergy
- Knowledge in MyAbility eligibility
- Knowledge in Claims
- Works effectively and well under pressure
- Ability to work in a fast pace environment
- Expert problem solving
- Customer relations
Languages
Armenian
Native or Bilingual
Timeline
Information and Wayfinding Specialist
Cedars Sinai Lobby Services
01.2022 - 01.2024
Intake Coordinator
V&G Home Health
01.2019 - 01.2020
Intake Coordinator
Titus Home Health
10.2018 - 10.2019
CSUN Helpline
08.2015 - 08.2016
Peer Mentor
08.2015 - 12.2015
Receptionist/Trainer
Marie Nails
01.2013 - 01.2018
Master’s - Forensic Psychology
NorthCentral University
Bachelor’s - psychology
CSUN
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