Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristina Lanuza

Modesto,Ca

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Customer Service Rep

Charlotte Russe
Modesto, Ca
08.2024 - Current
  • Customer Service/ Cashier/ fitting room attendant
  • Checking in Shipment, processing new merchandise

Call Center Representative

Valley First Credit Union
Modesto, Ca
05.2020 - 10.2020
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Maintained strong call control and quickly worked through scripts to address problems
  • Educated clients on how to conduct transactions with convenient online solutions
  • Consistently met call handling quotas
  • Used database system to record notes and call information

Center Sales Manager

Advance America
Modesto
03.2018 - 05.2020
  • Cash Handling, verifying applications, calling past due accounts, Handling multiple phone lines, Data entry, and work schedule
  • Marketing; Creating new ways to get new customers to visit our location, making marketing materials into fun events
  • Processing loan applications; Person loans, Auto Loans, and Payday Loans. Processing Bill Payments
  • Auditing applications and following proper procedures for laws and regulations

Education

High School - General Education

Los Banos High School
Los Banos
06-2010

Skills

  • Customer Service
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Data collection
  • Clerical support

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Rep

Charlotte Russe
08.2024 - Current

Call Center Representative

Valley First Credit Union
05.2020 - 10.2020

Center Sales Manager

Advance America
03.2018 - 05.2020

High School - General Education

Los Banos High School