Kristina Leach
Coos Bay,OR
Summary
Customer-focused professional with 15+ years of experience in customer service, operations management, and client relations. Skilled at resolving complex issues, improving service delivery, and streamlining processes. Recognized for strong communication, organizational, and leadership skills with the ability to build relationships, manage teams, and ensure customer satisfaction. Currently pursuing a Bachelor of Arts in Special Education at Western Governors University.
Overview
16
16
years of professional experience
Work History
Self-Employed Tax Preparer
01.2013 - Current
- Provide personalized service while preparing accurate tax returns.
- Clearly explain complex financial information to build client trust.
- Maintain long-term client relationships through responsiveness and support.
Owner
Little Monkey’s Sweet Shoppe & Bakery
01.2010 - Current
- Manage daily operations, staff scheduling, and payroll.
- Ensure consistent product quality and customer satisfaction.
- Lead marketing and promotions to strengthen engagement and retention.
Executive Manager, HR & Payroll
Gold Label Alchemy
01.2017 - 01.2020
- Oversaw scheduling, payroll, and compliance for smooth operations.
- Directed staff to meet quality and customer service standards.
- Provided client-facing support with professionalism and clarity.
Co-Owner
Stud Monkey Organics
01.2014 - 01.2020
- Supervised daily farm operations and produce sales.
- Built strong client relationships through markets and direct sales.
- Managed budgets, record-keeping, and financial processes.
Customer Service & Logistics Agent
Amazon
01.2016 - 01.2018
- Resolved a high volume of customer inquiries and delivery concerns.
- Coordinated between drivers and customers for timely solutions.
- Delivered professional and accurate support in a fast-paced environment.
Property Manager
Harshman Properties
01.2012 - 01.2015
- Delivered responsive tenant services and managed leases.
- Oversaw maintenance, repairs, and vendor coordination.
- Handled budgets, rent collection, and financial reporting.
Education
Bachelor of Arts - Special Education
Western Governors University
Skills
- Customer Service & Client Relations
- Operations & Process Management
- Organization & Time Management
- Problem-Solving & Conflict Resolution
- Team Leadership & Training
- Communication & Interpersonal Skills
- Budgeting & Payroll
- Social Media & Digital Communication
Timeline
Executive Manager, HR & Payroll
Gold Label Alchemy
01.2017 - 01.2020
Customer Service & Logistics Agent
Amazon
01.2016 - 01.2018
Co-Owner
Stud Monkey Organics
01.2014 - 01.2020
Self-Employed Tax Preparer
01.2013 - Current
Property Manager
Harshman Properties
01.2012 - 01.2015
Owner
Little Monkey’s Sweet Shoppe & Bakery
01.2010 - Current
Bachelor of Arts - Special Education
Western Governors University
Similar Profiles
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Savanna FosterSavanna Foster
Personal Babysitter at NAPersonal Babysitter at NA
Elizabeth Paige SessomsElizabeth Paige Sessoms
Stay-at-Home Parent at NAStay-at-Home Parent at NA
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Davey GaylerDavey Gayler
RN at Bay Area HospitalRN at Bay Area Hospital