Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Shannon Williams

Frisco,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Medical Coding and Billing SpecialistMedical CoderMedical BillerMedical Records ClerkMedical Biller and Coder

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-Site
Location: Frisco, TX, US
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Summary

Detail-oriented and customer-focused professional with extensive experience in customer service, tax preparation, and administrative support. Skilled in handling sensitive information, assisting clients with billing questions, and providing accurate data entry. Adept at multitasking in fast-paced environments, managing scheduling, and ensuring positive client experiences. Currently pursuing Medical Billing and Coding coursework to transition into healthcare administration.

Overview

9
9
years of professional experience

Work History

Tax Preparer

Jackson Hewitt
Addison, TX
12.2021 - Current
  • Reviewed and analyzed client tax documents to determine accurate liability.
  • Guided clients through the electronic filing process and addressed billing/payment concerns.
  • Entered sensitive financial data with a high degree of accuracy.
  • Delivered excellent customer service while managing multiple clients daily.
  • Call customers to inform about promotions, available appointments, and rejection on their tax return.

Associate

Panera Bread
Frisco, TX
03.2017 - 12.2023
  • Greeted customers, processed orders, and handled cash/credit transactions using POS system.
  • Responded to customer inquiries and resolved complaints in a professional manner.
  • Maintained compliance with health, sanitation, and safety standards.
  • I managed to serve customers their food doing fast-paced doing lunch time.
  • Provided consistent, friendly service while working in a high-volume environment.

Cleaning Technician

Easy Breezy Cleaning Services
Frisco, TX
06.2019 - 02.2020
  • Managed cleaning schedules and property assignments with attention to detail.
  • Coordinated with homeowners and property managers to ensure service satisfaction.
  • Applied safety protocols and problem-solving skills to maintain a safe environment.

Education

High School Diploma - Medical Billing and Coding

Miller-Motte College Online
Chattanooga, TN
03-2026

High School Diploma -

Penn Foster High School
Scranton, PA
10-2020

Skills

Medical Billing & Coding (in progress)

Patient Scheduling & Front Desk Support

Insurance Verification & Payment Processing

Customer Service & Client Relations

Data Entry & Record Management

Conflict Resolution & Problem Solving

Multitasking in Fast-Paced Settings

Compliance with HIPAA & Confidentiality

Timeline

Tax Preparer

Jackson Hewitt
12.2021 - Current

Cleaning Technician

Easy Breezy Cleaning Services
06.2019 - 02.2020

Associate

Panera Bread
03.2017 - 12.2023

High School Diploma - Medical Billing and Coding

Miller-Motte College Online

High School Diploma -

Penn Foster High School

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