Shannon Williams
Frisco,TX
Summary
A meticulous and client-centric professional with extensive experience in customer service, tax preparation, and administrative support. Proficient in managing confidential information, addressing client billing inquiries, and executing precise data entry. Demonstrated ability to multitask effectively in dynamic environments, optimize scheduling, and cultivate positive client relationships. Currently undertaking Medical Billing and Coding coursework to transition into healthcare administration.
Overview
8
8
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
Addison, TX
12.2021 - 04.2025
- Reviewed and analyzed client tax documents to determine accurate liability.
- Guided clients through the electronic filing process and addressed billing/payment concerns.
- Entered sensitive financial data with a high degree of accuracy.
- Delivered excellent customer service while managing multiple clients daily.
Associate
Panera Bread
Frisco, TX
03.2017 - 12.2023
- Greeted customers, processed orders, and handled cash/credit transactions using POS system.
- Responded to customer inquiries and resolved complaints in a professional manner.
- Maintained compliance with health, sanitation, and safety standards.
- Provided consistent, friendly service while working in a high-volume environment.
Cleaning Technician
Easy Breezy Cleaning Services
Frisco, TX
06.2019 - 02.2020
- Managed cleaning schedules and property assignments with attention to detail.
- Coordinated with homeowners and property managers to ensure service satisfaction.
- Applied safety protocols and problem-solving skills to maintain a safe environment.
Education
Medical Billing and Coding - Diploma -
Miller-Motte College Online
08.2024 - 10/2025
High School Diploma -
Penn Foster High School
Scranton, PA 07.2018 - 01/2020
Skills
- Advanced medical terminology coding
- Revenue cycle optimization
- Data analytics for billing trends
- ICD-10 error resolution and claims denial prevention
- Proficiency in compliance standards (HIPAA, CMS regulations)
- Customized medical coding for specialty practices
- Auditing and quality control for medical records
- Developing coding policies and procedures
- Automated billing systems integration
- Workflow efficiency improvement in billing processes
- Advanced EHR (Electronic Health Record) troubleshooting
- Multi-provider billing reconciliation
Timeline
Medical Billing and Coding - Diploma -
Miller-Motte College Online
08.2024 - 10/2025
Tax Preparer
Jackson Hewitt
12.2021 - 04.2025
Cleaning Technician
Easy Breezy Cleaning Services
06.2019 - 02.2020
High School Diploma -
Penn Foster High School
07.2018 - 01/2020
Associate
Panera Bread
03.2017 - 12.2023