Maria Alvarez
Flemington,USA
Summary
Motivated and friendly professional seeking customer service role where I can utilize my skills at. Eager to apply strong communication and problem-solving skills to ensure positive client experiences.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
20
20
years of professional experience
Work History
Tax Preparer/Self-employed
Alvarez Tax Services Flemington, NJ
Flemington, NJ
01.2020 - Current
- Tax Preparation- Prepare and file accurate individual (1040) and business tax returns
- Utilize tax software
- Build client relationships, maintain confidentiality, and provide guidance for future tax planning.
Community Resource Coordinator
Hunterdon Helpline Flemington, NJ
Flemington, NJ
01.2019 - 01.2020
- Supervised Community Resource Specialist in day-to-day tasks.
- Assisted Executive Director in various office projects.
- Answered phones, Data entry, Reports.
Population Health Planner
Hunterdon Medical Center Flemington, NJ
Flemington, NJ
01.2018 - 01.2019
- Outreach reports and practice registries to proactively identify patients due or over-due for certain health services/EHR
- Contact patients, motivate the patient to complete the recommendation, and assists in scheduling the patient as needed.
- Prioritization of projects
- Scheduling services at practice and assisting with services provided external to the practice via Centralized Scheduling
Patient Services Representative
Hunterdon Medical Center Flemington, NJ
Flemington, NJ
01.2017 - 01.2018
- Sign in Patients and Answer phones
- Schedule appointments/Electronic Health Records/NextGen
Volunteer Program Assistant/VITA Tax Preparer
United Way of Hunterdon County Flemington, NJ
Flemington, NJ
01.2015 - 01.2017
- Recruit, place, retain, and support volunteers
- Schedule and conduct orientations
- Bilingual VITA (Volunteer Income Tax Assistance) Tax Preparer
- Translated (English/Spanish) documents
Project Coordinator/Purchasing/Administrative Assistant/Office Manager
Elizalde Custom Framing, Inc Tampa, FL
Tampa, FL
01.2006 - 01.2015
- Coordinated and met deadlines set for projects for superintendents
- Managed payroll (QuickBooks)
- Order materials for jobsites
- Visited/inspected jobsites
- Wrote bids and contracts for potential clients.
Education
Bachelor of Science - Paralegal Studies
Everest University
01-2011
Associate - Criminal Justice
University of Phoenix
01-2008
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Customer service
- Active listening
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Tax Preparer/Self-employed
Alvarez Tax Services Flemington, NJ
01.2020 - Current
Community Resource Coordinator
Hunterdon Helpline Flemington, NJ
01.2019 - 01.2020
Population Health Planner
Hunterdon Medical Center Flemington, NJ
01.2018 - 01.2019
Patient Services Representative
Hunterdon Medical Center Flemington, NJ
01.2017 - 01.2018
Volunteer Program Assistant/VITA Tax Preparer
United Way of Hunterdon County Flemington, NJ
01.2015 - 01.2017
Project Coordinator/Purchasing/Administrative Assistant/Office Manager
Elizalde Custom Framing, Inc Tampa, FL
01.2006 - 01.2015
Associate - Criminal Justice
University of Phoenix
Bachelor of Science - Paralegal Studies
Everest University