KRISTINA LJULJDUROVIC
48043 Sherrigham Dr Macomb
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Highly motivated individual with strong people skills, attention to detail, problem-solving skills, and a solid sales background looking to obtain a position as a teller
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Inter Quality Painting
10.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Sales Associate
ZARA
11.2019 - 08.2022
- Engaged with guests to understand and anticipate customer service needs
- Drove sales through customer relationship building and suggestive selling techniques
- Operated cash register and POS to process sales transactions and handle payments
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Trained new employees on company policies and strong sales techniques
- Forecasted sales numbers to gauge product and campaign success
- Used knowledge of company products and services to recommend solutions to customers
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
Life Insurance Agent
AMERICAN INCOME LIFE
12.2018 - 09.2019
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Interviewed prospective clients to obtain data about financial resources and needs, physical condition of person or property, and to discuss any existing coverage
- Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients
- Sold insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, and specialized policies, such as marine, farm/crop and medical malpractice
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms
- Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries
- Attended meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts
- Calculated premiums and established payment method
- Customized insurance programs to suit individual customers, often covered variety of risks
- Responded quickly to meet customer needs and resolve problems
Sales Associate
MARSHALL'S & HOMEGOODS
11.2016 - 12.2018
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Promoted visual presentation standards by keeping store replenished
- Stayed current on customer trends and requirements
Banquet Server
IKE'S RESTAURANT
04.2016 - 11.2016
- Carried food, silverware and linen on trays and used carts to carry trays
- Removed trays and stacked dishes for return to kitchen after meals were finished
- Monitored food distribution, ensured that meals were delivered to correct recipients and that guidelines, such as those for special diets, were followed
- Stocked service stations with items such as ice, napkins or straws
- Provided efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks
Education
COMPLETED COURSEWORK TOWARDS BUSINESS MANAGEMENT - BUSINESS
MACOMB COMMUNITY COLLEGE
Macomb, MI06.2019
Skills
- Product Recommendations
- Cash Handling
- Sales Expertise
- Verbal and Written Communication
- Teamwork and Collaboration
- Sales Goal Attainment
- Customer Service
- Credit and Cash Transactions
- Organization skills
- Data entry
- Time management
Certification
Life insurance license
Languages
Albanian
Native or Bilingual
Croatian
Full Professional
Serbian
Full Professional
Macedonian
Full Professional
Timeline
Receptionist
Inter Quality Painting
10.2022 - Current
Sales Associate
ZARA
11.2019 - 08.2022
Life Insurance Agent
AMERICAN INCOME LIFE
12.2018 - 09.2019
Sales Associate
MARSHALL'S & HOMEGOODS
11.2016 - 12.2018
Banquet Server
IKE'S RESTAURANT
04.2016 - 11.2016
COMPLETED COURSEWORK TOWARDS BUSINESS MANAGEMENT - BUSINESS
MACOMB COMMUNITY COLLEGE
Life insurance license
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