Kaydian Bertrand
Brookdale Assisted Living
Lake Charles,LA
1
Certification
7
years of professional experience
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Work History
Receptionist
3 Months- Greeted and assisted residents, families, and visitors with professionalism and empathy.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Coordinated appointments and scheduled transportation for residents as needed.
- Maintained accurate resident records, ensuring compliance with health regulations.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected Type payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Customer Service Cashier
4 Years 1 Month- Assisted customers with product selection and inquiries about baked goods.
- Operated cash register and processed various payment methods accurately.
- Maintained clean and organized workspace to enhance customer experience.
- Collaborated with team members to ensure efficient store operations daily.
- Managed inventory levels and restocked shelves as required throughout shifts.
- Handled customer complaints and resolved issues promptly and professionally.
- Educated customers about health benefits of whole grain products available.
- Promoted seasonal items and specials to increase customer engagement effectively.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Nursing Assistant
8 Months- Assisted pediatric patients with daily activities and medical needs.
- Monitored vital signs and reported changes to healthcare staff.
- Maintained cleanliness and safety of patient care areas and equipment.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Documented patient information accurately in electronic health records.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Education
Skills
Cash register operation
Payment processing
Inventory management
Customer education
Complaint resolution
Store organization
Sales promotion
Customer service
Product merchandising
Product recommendations
Refund handling
Product knowledge
Customer assistance
Conflict resolution
Phone etiquette
Cash management
Organization skills
Data entry
Customer/Client relations
Appointment scheduling
File management
Multi-line telephone systems
Multitasking and prioritization
Certification
- CPR certified
- ABA certified
Timeline
Receptionist
Brookdale Assisted Living
05.2026 - CurrentRead More
Customer Service Cashier
Great Harvest Bread Co.
04.2021 - 05.2025Read More
Nursing Assistant
Children’s clinic
11.2019 - 07.2020Read More
Faraday Learning Center
Read More