Natalie Rivera
Miramar
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Receptionist
Vilma
North Miami
02.2024 - 06.2025
- Managed front desk operations and greeted visitors professionally.
- Coordinated appointment schedules for multiple staff members efficiently.
- Answered multi-line phone system and directed calls appropriately.
- Maintained organized filing system for client records and documents.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Cashier
Taco Bell
Miramar
10.2023 - 12.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
- Process customer transactions accurately and efficiently at Taco Bell.
- Maintain clean and organized workstations throughout each shift.
- Assist customers with menu selections and provide product recommendations.
- Address customer inquiries and resolve issues promptly to enhance satisfaction.
- Offered customers carry-out service at completion of transaction.
Cashier
McDonald's
Miramar
02.2021 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions and offered product advice.
- Maintain clean and organized workstations throughout each shift.
- Assist customers with menu selections and provide product recommendations.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School -
Henry D. Perry Education Center
Miramar, FLSkills
- Cash Register Operation
- Cleaning and Sanitizing
- Customer Service
- Time Management Skills
- Credit and Cash Transactions
- Daily Reporting
- Front desk management
- Appointment scheduling
- Multi-line phone handling
- Cash register operations
- Data entry accuracy
- Payment processing
- Effective communication
- Team collaboration
- Time management
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Vilma
02.2024 - 06.2025
Cashier
Taco Bell
10.2023 - 12.2024
Cashier
McDonald's
02.2021 - 09.2023
High School -
Henry D. Perry Education Center