Kristina Ljutic
Glendale, NY,NY
Summary
Energetic and reliable hospitality professional with supervisory experience in a fast-paced Korean restaurant environment. Skilled in hosting, food running, serving, and bartending with a strong understanding of guest service, teamwork, and high-volume operations. Proven ability to lead shifts, multitask under pressure, and deliver consistent, friendly service. Seeking a bartending position to further develop mixology skills while contributing strong work ethic, professionalism, and a positive guest experience.
Overview
3
3
years of professional experience
Work History
Supervisor/bartender/server
KPOT
03.2025 - Current
- I handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy host shifts.
- I follow alcohol awareness procedures, preventing intoxication and providing safety for my customers.
- I build strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Write checks, inventory, store orders. Over see daily operations, ensuring team complies with company policies and procedures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Server
Blue Fish Sushi Bar & Asian Cuisine
09.2024 - 01.2025
- Delivering exceptional, friendly, and fast service.
- Answering all questions about the menu, and offering recommendations.
- Communicate efficiently with kitchen staff regarding allergies, dietary needs, and special requests.
- Working well under pressure in fast-paced environments, and providing guests with an exceptional dining experience.
Shift Leader
McDonald's
12.2022 - 11.2024
- Trained team members on procedures, customer service, and sales techniques.
- I handled multiple orders simultaneously, without compromising quality or efficiency.
- Providing exceptional, friendly service.
- Up-selling: directing customers to meal add-ons and specialty drinks, increasing value in sales.
Manager
Papa Johns International Inc.
09.2023 - 08.2024
- Managed and motivated employees to be productive and engage with their work.
- Enhanced customer satisfaction by problem-solving to ensure every customer will return.
- Answering phones promptly and quickly.
- Handling all cash orders on my shifts, including managing the tills and safe.
Education
GED -
Tarrant County College
Fort Worth, TX08-2024
Skills
- Customer service
- Cash handling
- Leadership
- Management
- Basic computer skills
- Communication skills
- Food running
- beverage service
- mixology
- Bartending/ alcohol awareness certificate
- liquor; wines, beer, etc
- Team building
Timeline
Supervisor/bartender/server
KPOT
03.2025 - Current
Server
Blue Fish Sushi Bar & Asian Cuisine
09.2024 - 01.2025
Manager
Papa Johns International Inc.
09.2023 - 08.2024
Shift Leader
McDonald's
12.2022 - 11.2024
GED -
Tarrant County College