Kristina Loch
Maple Valley,WA
Summary
Dynamic business owner and project management professional with over 20 years of experience in scheduling, time management, accounting, advertising, social media management, and customer service. Expertise in cultivating strong client relationships through active listening and a keen understanding of their needs and preferences. Recognized for exceptional attention to detail, outstanding communication skills, and a proven track record of thriving in high-pressure environments. Committed to delivering results that exceed expectations while fostering a collaborative and positive work atmosphere.
Overview
14
14
years of professional experience
Work History
Project/Program Manager II STT
King County Government
08.2025 - Current
- Provides comprehensive administrative support for SCADA, including scheduling and coordinating meetings in Teams, taking detailed meeting notes and tracking action items.
- Assists project managers with monitoring and completing action items resulting from vendor and internal meetings.
- Reviews vendor deliverable logs and burn rate reports for each work order. Ensures invoices were accurately coded with the correct POETA.
- Organizes coded invoices for the correct approval and signatures.
- Files paid invoices into appropriate vendor folders and maintains orderly pay and file systems.
- Updates budget spreadsheet, and Excel with payment amounts and notifies appropriate staffing. Budget utilization reaches 75%.
- Assist in opening new work orders by reviewing level of effort, scope of work, work request contract and work directives before sending them through DocuSign for appropriate signatures.
- Once contract forms are completed and signed they then filed under the appropriate folders in SharePoint files.
- Maintains an effective working relationship with external vendors and internal team members.
Business Owner
Kristina Loch Artistry
08.2016 - Current
- Manages three separate business endeavors (Make Up Artist, Microblading & Permanent Jewelry)
- Engages in continued education to stay current on ever-changing trends, products and brands
- Coordinates appointments with appropriate time block for each individual clients needs
- Maintains adequate inventory for upcoming clients events
Medical Receptionist
Dr. Nancy Becker, ENT
06.2024 - 08.2025
- Rehired by the employer to assume additional supervisory responsibilities during this current supervisor maternity leave. Previous employment ranged from October 2011 to January 2015.
- Oversaw daily front desk operations, organizing, and managing front desk, staff schedules, break times and coverage for leave.
- Continued previous front desk job duties from previous employment.
- Assisted in transitioning from a paper file clinic to an electronic medical record only clinic including learning the new software myself as well as helping current employees with the new system and training new hires.
- Pre-authorized insurance for outpatient referrals to include steep sleep studies and medical imaging.
Medical Receptionist
Dr. Nancy Becker
10.2011 - 01.2015
- Managed patient appointments, charts and flow.
- Verified insurance and collecting payment from patients.
- Anticipated the doctors and patients needs before and during their appointments.
- Pre-Authorized insurance for sleep studies and medical imaging orders for outpatient facilities.
- Managed chart notes from the transcriptionist including editing, filing and faxing to appropriate doctors.
- Answered a multiline phone system and either complete the patients need or transfer them to the correct contact to do so.
Education
High School Diploma -
Tahoma Sr High School
Covington, WA06.2006
Skills
- Interpersonal communication
- Leadership
- Analytical and critical-thinking abilities
- Time management
- Teamwork
- Multitasking
- Computer literacy
- Self-motivated
- Strong attention to detail
Timeline
Project/Program Manager II STT
King County Government
08.2025 - Current
Medical Receptionist
Dr. Nancy Becker, ENT
06.2024 - 08.2025
Business Owner
Kristina Loch Artistry
08.2016 - Current
Medical Receptionist
Dr. Nancy Becker
10.2011 - 01.2015
High School Diploma -
Tahoma Sr High School
Hobbies and Interests
- Hiking
- Family time
- Concerts
- Sports/Soccer/Fitness
- Photography
- Reading