Summary
Overview
Work History
Education
Timeline
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Kristina L. Velasco

Apollo Beach

Summary

I decided to retire early from the field of Criminal Justice. My goal to have a new and exciting experience in my second phase of work life. I have a contagious personality and have been told that I light up the atmosphere with my ability to make others laugh and enjoy life. I am a great listener and quickly build rapport with complete strangers who instantly feel comfortable interacting with me.

Overview

30
30
years of professional experience

Work History

Dual Rate Assistant Manager

Hard Rock Casino
Tampa
06.2022 - Current
  • Established processes for monitoring customer satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Probation Officer

10th Judicial District
Pueblo
03.2007 - 05.2022
  • Conduct Presentence Investigations (PSI) according to Colorado Statute 16-11-102. Authored detailed PSI Reports to the Court with the findings of the legal and social background and the substance abuse and mental health assessment results. The Court utilizes the information to determine the severity or leniency of the defendant’s sentence.
  • Conduct forensic interviews in the office or inside the jail.
  • Provide professional supervision and case management for all clients sentenced to probation by the Colorado Combined Courts.
  • Utilize Evidence Based Practices to elicit behavior change, motivation and engagement within probation clientele.
  • Collaborate with community stakeholders such as District Attorney’s, Public Defenders, Private Attorneys, Treatment Agencies and Judicial Officers to manage the needs of the clients.
  • Attend official Court Hearings and articulate factual and relevant information on record to the Court and involved parties.
  • Regularly work under pressure to establish solutions during crisis situations.
  • Act as a liaison between established agencies and build working relationships with new community resources.
  • Act as a compassionate and empathetic outlet for probationers suffering from mental health and substance abuse issues and provide necessary resources to ensure safety and stability.
  • Administer substance abuse and mental health assessments to determine the probationer’s treatment level and needs.
  • Maintain strict confidentiality of all aspects of my position and the probationer/defendant.
  • Identify signs of impairment from drugs and/or alcohol.
  • Identify signs of mental health symptoms/needs.

Child Welfare Caseworker

Fremont County Department of Social Services
Canon City
07.1995 - 06.2006
  • Worked up to Lead Caseworker
  • Head Facilitator in Family Group Decision Making.
  • Head Facilitator for the Parenting Program.
  • Member of the Child Mental Health Team.
  • Member of the Domestic Violence Team.
  • Mentor and Trainer for new caseworkers.
  • Independently conduct child abuse/neglect investigations and make immediate decisions to protect the welfare of children and families.
  • Maintain accurate and detailed case documentation throughout the life of the case.

Education

Associate of Science - Criminology, Sociology With Minor in Psychology

USC Pueblo
Pueblo
05-1995

Timeline

Dual Rate Assistant Manager

Hard Rock Casino
06.2022 - Current

Probation Officer

10th Judicial District
03.2007 - 05.2022

Child Welfare Caseworker

Fremont County Department of Social Services
07.1995 - 06.2006

Associate of Science - Criminology, Sociology With Minor in Psychology

USC Pueblo

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