Kristina Maria Aufmann
Lombard,IL
Summary
Dedicated Customer Service Representative backed with more than 15 years in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization.
Overview
16
16
years of professional experience
Work History
Customer Service
Just Mfg.
Franklin Park, IL
01.2022 - 01.2023
- Validated specifications with client through email communication before entering order into Sage.
- Analyzed customer service operations by evaluating performance and analyzing key metrics.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Engaged with customers post-resolution to ensure satisfaction and uphold service excellence.
Cashier (promotion) Assistant Manager
BP Gas Station (Pride / Parent Petroleum)
West Chicago, IL
01.2016 - 01.2019
- Collaborated with team members to optimize workflow during peak hours.
- Ensured compliance with safety regulations and company policies during operations.
- Implemented improvements to checkout process, enhancing customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Managed inventory levels by restocking supplies and organizing merchandise displays.
- Maintained accurate cash drawer through diligent reconciliation practices.
- Assisted customers with inquiries and resolved issues promptly.
Customer Service Representative (promotion) Dispatch
Bishop Plumbing
Des Plaines, IL
01.2007 - 01.2013
- Handled customer calls concerning service billing inquiries and complaints with efficiency and professionalism.
- Analyzed diverse advertising materials to identify optimal effectiveness.
- Monitored and analyzed plumber efficiency metrics within database systems.
- Various other projects as assigned.
Education
Some College - Science
Triton College
River Grove, ILSkills
Customer Service
Problem Solving
Active Listening
Empathy
Time Management
Relationship Building
Critical Thinking
Data Entry
Adaptability and Flexibility
Timeline
Customer Service
Just Mfg.
01.2022 - 01.2023
Cashier (promotion) Assistant Manager
BP Gas Station (Pride / Parent Petroleum)
01.2016 - 01.2019
Customer Service Representative (promotion) Dispatch
Bishop Plumbing
01.2007 - 01.2013
Some College - Science
Triton College