Kristina Martin-Shoemaker
Holland Patent
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Personal Care Assistant
New Beginnings Of NC
01.2015 - 07.2017
- Assisted patients with self-administered medications.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Patient Scheduling Coordinator
Visiting Nurse Association
02.2006 - 10.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used McKesson and then EPIC software to schedule patients.
- Verified insurance coverage and obtained pre-authorizations.
- Answered phone calls and messages for 25 nurses, OT, PT and home health aides medical facility, scheduling appointments, and handling patient inquiries.
- Followed up with patients to reschedule missed appointments.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Senior Associate
Super Shoes
06.2002 - 03.2003
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Certificate - Medical Coding And Transcription
Herkimer County Community College
Herkimer, NY05-2013
Bachelor of Arts - History
Roberts Wesleyan University
Rochester, NY05-2008
Associate of Science - Mathematics And Science
Mohawk Valley Community College
Utica, NY05-2005
Skills
- Patient awareness
- Compassionate patient care
- Medical office administration
- Adaptable under pressure
- Patient assessments
- Client relationship management
- Direct patient care
Timeline
Personal Care Assistant
New Beginnings Of NC
01.2015 - 07.2017
Patient Scheduling Coordinator
Visiting Nurse Association
02.2006 - 10.2010
Senior Associate
Super Shoes
06.2002 - 03.2003
Certificate - Medical Coding And Transcription
Herkimer County Community College
Bachelor of Arts - History
Roberts Wesleyan University
Associate of Science - Mathematics And Science
Mohawk Valley Community College