Kristina Mason
Sheridan,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Domestic Violence Advocate
FSA of Howard County
Kokomo, Indiana
10.2024 - 01.2025
- Collaborated with law enforcement personnel to ensure appropriate follow-up actions were taken in cases involving domestic violence.
- Advised victims on obtaining restraining orders against perpetrators of abuse.
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
- Maintained detailed records regarding client progress and treatment plans using an electronic database system.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Evaluated and addressed individual client needs and concerns.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
Patient Service Representative
Riverview Health Hospital
Noblesville, Indiana
10.2017 - 12.2021
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Corporate Trainer
US Marketing and Promotions
Riverside, CA
02.2014 - 05.2019
- Developed and delivered engaging training programs, enhancing employee knowledge and performance across multiple departments.
- Utilized innovative instructional techniques to improve training effectiveness, resulting in increased employee engagement and retention rates.
- Collaborated with subject matter experts to create comprehensive training materials, ensuring alignment with organizational goals and standards.
Patient Service Representative
Franciscan Health of Lafayette
Lafayette, Indiana
03.2015 - 10.2017
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Referred patients to appropriate professionals and services.
- Maintained accurate records of services provided during each visit or procedure.
Education
Counseling - Drug And Alcohol Counseling
ICDC College
Riverside , CA 09.2014 - 07.2015
Skills
- Client advocacy
- Crisis intervention
- Resource coordination
- Electronic database management
- Problem resolution
- Patient registration
- Case documentation
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Communication skills
- Confidential information handling
- Mental health awareness
- Data collection
- Medicare and medicaid applications
- Adaptability and flexibility
- Problem-solving aptitude
- Multitasking capacity
- Patient-centered care
- Excellent communication
- Task prioritization
Timeline
Domestic Violence Advocate
FSA of Howard County
10.2024 - 01.2025
Patient Service Representative
Riverview Health Hospital
10.2017 - 12.2021
Patient Service Representative
Franciscan Health of Lafayette
03.2015 - 10.2017
Counseling - Drug And Alcohol Counseling
ICDC College
09.2014 - 07.2015
Corporate Trainer
US Marketing and Promotions
02.2014 - 05.2019