Kristina McDougle
Crowley,TX
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Baptist Hospital
2024.01 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Coordination with multiple liaisons for patient placement to SNF, LTAC, IPR, ALF and Homeless shelters, providing the proper documentation and arranging transportation.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Medical record review and interviewed as many as 25-30 patients in the ER or other units. Health History review and current clinical status assessments to implement the most appropriate post acute services needed for best patient outcome.
- Collaborated with multiple agencies, including Home Health, Hospice, Infusion, Dialysis and DME companies. Sending referrals and updating documents to support the patient's need of services.
Registered Nurse in Emergency Department
Baptist Hospital
2023.05 - 2024.01
- Assessed and provided primary, secondary and tertiary care to patients in hospital care.
- Treated patients requiring stabilization and resuscitation for variety of illnesses and injuries.
- Observed patient condition and notified physician of patient reaction to drugs, treatments and significant incidents.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Assisted in life-saving procedures such as CPR, intubation, and defibrillation during critical situations in the Emergency Department.
Emergency Room Registered Nurse
Santa Rosa Medical Center
2021.08 - 2023.04
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
Charge Nurse, Ortho/Trauma Unit
Baptist Health Care
2017.04 - 2021.08
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Directed nursing activities for 1 department at 30-bed hospital unit with 30+ employees, providing guidance to nurses to deliver care and optimal patient satisfaction.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Oversaw delivery of care for all patients on 30-bed medical-surgical unit, providing direct care to up to 6 patients, delegating nursing assignments and supervising team comprised of nurses, patient care technicians and unit clerks.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Managed care for post-operative patients from initial recovery through discharge.
- Supervised and managed functions for 30-bed Ortho/Trauma unit, including daily scheduling, tasking and administration.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Volunteer
Newbreak Church
2014.01 - 2016.12
- Coordinated and managed events and projects for NewBreak Outreach Team.
- Completed field mission overseas to assist native peoples in learning about Clean Water Benefits to prevent Water Borne Illnesses.
- Built homes and assisted in church buildings for impoverished people in third world nations.
- Taught local peoples skills, including Vaccinations, birth control, and introduction to clean water via Sawyer Clean water filters to improve living conditions.
- Assisted in the psychosocial building to children rescued from Human Trafficking, Drug Cartel and Orphans rescued from the streets of Mexico.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX12.2016
Associate of Science - Nursing
Pensacola State College
Pensacola, FL05.2012
Skills
- Case Management
- Organization and Multitasking
- Documentation And Reporting
- Email and Telephone Etiquette
- Documentation proficiency
- MS Office
- MS Excel
- Referral Coordination
- Interdisciplinary Collaboration
- Discharge Planning
- Clinical Leadership
- Patient Management
- Nursing Expertise
- Medical record auditing
- Trauma Nursing
- Acute care expertise
- EMR / EHR
Certification
- Registered Nurse- Exp. 07/2026
- NIH- Exp. 10/2024
- PALS- Exp. 06/2025
- TNCC- Exp. 06/2027
- ACLS- Exp. 2024
- CPI- Exp. 2024
Timeline
Case Manager
Baptist Hospital
2024.01 - Current
Registered Nurse in Emergency Department
Baptist Hospital
2023.05 - 2024.01
Emergency Room Registered Nurse
Santa Rosa Medical Center
2021.08 - 2023.04
Charge Nurse, Ortho/Trauma Unit
Baptist Health Care
2017.04 - 2021.08
Volunteer
Newbreak Church
2014.01 - 2016.12
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Science - Nursing
Pensacola State College
- Registered Nurse- Exp. 07/2026
- NIH- Exp. 10/2024
- PALS- Exp. 06/2025
- TNCC- Exp. 06/2027
- ACLS- Exp. 2024
- CPI- Exp. 2024
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