Kristina McGraw
Las Vegas
Summary
Client-focused administrative professional with experience supporting high-volume intake, eligibility verification, documentation accuracy, and cross-functional coordination in regulated environments. Proven ability to navigate multiple software systems, maintain compliance with policies and confidentiality requirements, and serve as a primary point of contact via phone, email, and digital platforms. Adept at problem-solving, service excellence, and supporting efficient referral and workflow processes in remote and customer-facing settings.
Overview
9
9
years of professional experience
Work History
Career Advisor
Equus Workforce Solutions
Las Vegas, NV
09.2024 - Current
- Serve as a primary point of contact for program participants, managing high-volume inbound and outbound communication via phone, email, and virtual platforms.
- Conduct detailed intake interviews, verify eligibility, and document participant information in compliance with workforce and funding guidelines.
- Maintain accurate, time-sensitive electronic case files to support audits, reporting, and service continuity.
- Coordinate with internal teams and external partners to facilitate referrals, training placements, and participant support services.
- Apply critical thinking and problem-solving skills to resolve complex participant needs and challenging interactions.
Financial Services Advisor
Paul Mitchell The School Las Vegas
Las Vegas, NV
01.2024 - 09.2024
- Guided students and families through financial aid eligibility, funding options, and compliance requirements, including Title IV regulations.
- Verified documentation, maintained secure records, and ensured audit-ready files in accordance with regulatory standards.
- Communicated complex financial and eligibility information clearly and empathetically in both in-person and virtual settings.
- Collaborated with administrative and compliance teams to resolve account issues and ensure timely processing.
Accounting Clerk / Cash Logistics Specialist
CoinCloud
Las Vegas, NV
10.2020 - 07.2023
- Reconciled financial records, processed payments, and maintained documentation accuracy using Oracle NetSuite.
- Coordinated with internal departments, vendors, and external partners to resolve discrepancies and support compliance.
- Provided real-time phone and system-based support to nationwide partners, requiring confidentiality, accuracy, and responsiveness.
- Supported audit preparation and adhered to strict documentation and regulatory requirements.
- Assisted in preparing monthly financial reports, contributing to budgeting and forecasting activities.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts payable and receivables and payroll.
Gallery Curator
RH (Restoration Hardware)
Las Vegas, NV
10.2016 - 03.2020
- Supported administrative and operational workflows while delivering a high-quality customer experience.
- Utilized Salesforce CRM to document client interactions and assist designers and project managers.
- Coordinated information between leadership, home office teams, and clients to support efficient service delivery.
- Curated and organized art exhibitions to enhance customer engagement and brand identity.
- Collaborated with design teams to select merchandise that aligns with current trends and customer preferences.
- Developed visual displays that effectively showcased product lines, increasing aesthetic appeal of showroom spaces.
Education
Accounting And Finance Course Work
College of Southern Nevada
Las Vegas, Nevada, NV01-2020
General Education
College of Southern Nevada
Las Vegas, Nevada, NV01-2008
Skills
- Referral Processing & Tracking
- Client Intake & Eligibility Verification
- CRM Systems
- High-Volume Phone & Digital Communication
- Documentation Accuracy & HIPAA Awareness
- Data Entry & Multi-System Navigation
- Customer Service & Service Recovery
- Critical Thinking & Problem Resolution
- Interdepartmental Coordination
- Time-Sensitive Workflow Management
Timeline
Career Advisor
Equus Workforce Solutions
09.2024 - Current
Financial Services Advisor
Paul Mitchell The School Las Vegas
01.2024 - 09.2024
Accounting Clerk / Cash Logistics Specialist
CoinCloud
10.2020 - 07.2023
Gallery Curator
RH (Restoration Hardware)
10.2016 - 03.2020
Accounting And Finance Course Work
College of Southern Nevada
General Education
College of Southern Nevada