Kristina McKinney
Memphis,TN
Summary
Results-driven and strategic with over 22 years of experience in customer service with the ability to lead sales teams and increase revenue growth. Proven expertise in developing and executing innovative sales strategies to exceed targets in competitive markets. Skilled in customer relationship management (CRM), and team development. Excellent at building strong client relationships and managing a team.
Overview
20
20
years of professional experience
Work History
Restaurant Manager/Server
Southern Social
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Lead, train, and motivate the team to achieve individual and collective goals.
Pharmacy Technician
Kroger
12.2010 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted products based on customer needs, highlighting their features and benefits.
Dispatcher
Swift Transportation
01.2008 - 12.2010
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when Promote company services, including freight, shipping, logistics, or warehousing solutions.needed.
- Promote company services, including freight, shipping, logistics, or warehousing solutions.
Sales Manager
Radisson Hotel
04.2005 - 01.2008
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
BBA - Computer Information Systems
Tennessee State University
Nashville, TN05-2004
Skills
- Team management
- Customer engagement
- Strong communication and interpersonal skills
- Problem Solving
- Time Management
Timeline
Restaurant Manager/Server
Southern Social
03.2021 - Current
Pharmacy Technician
Kroger
12.2010 - 06.2018
Dispatcher
Swift Transportation
01.2008 - 12.2010
Sales Manager
Radisson Hotel
04.2005 - 01.2008
BBA - Computer Information Systems
Tennessee State University
Similar Profiles
Carter CurtisCarter Curtis
Manager of Southern Social/Head Bouncer at Southern SocialManager of Southern Social/Head Bouncer at Southern Social
Chase StewardChase Steward
Head Bartender at Southern SocialHead Bartender at Southern Social
Rachel SermenoRachel Sermeno
Waitress at Southern SocialWaitress at Southern Social