Madison Bowers
Summary
Accomplished Restaurant Manager/Server and Certified Trainer with a proven track record at IHOP for enhancing customer loyalty and streamlining operations. Excelled in team management and customer engagement, fostering a culture of continuous improvement and exceptional service. Skilled in customer connection, adept at creating positive, efficient team dynamics.
Overview
5
5
years of professional experience
Work History
Restaurant Manager/Server
IHOP
07.2021 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Trainer
Hardees Restaurant
10.2019 - 10.2021
- Promoted a culture of continuous improvement by encouraging open dialogue about challenges faced during shifts, fostering an environment conducive to finding innovative solutions together as a team.
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted customers entering store and responded promptly to customer needs.
Education
Nursing
Jefferson College
Hillsboro, MO05.2027
High School Diploma -
Northwest High School
Cedar Hill, MO05.2023
Skills
- Team Management
- Customer Engagement
- Staff Management
- Customer loyalty
- Calm and Pleasant Demeanor
Languages
Spanish
Limited Working
Timeline
Restaurant Manager/Server
IHOP
07.2021 - 05.2024
Certified Trainer
Hardees Restaurant
10.2019 - 10.2021
Nursing
Jefferson College
High School Diploma -
Northwest High School