Tera Thomas
Crystal,Minnesota
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Strong desire to foster professional relationships among staff and customers.
Overview
9
9
years of professional experience
Work History
Restaurant Manager/Server
Patricks french Bakery & Cafe
05.2024 - Current
- Oversee daily café operations: including managing daily tasks, inventory levels and ensuring excellent customer service
- Served food and beverages promptly with focused attention to customer needs.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Building customer loyalty and creating a positive experience
- Lead customer service contact for questions, welcoming, and complaints or concerns
- Trained and supervised staff on customer service, food preparation, and safety procedures
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Restaurant Manager/ Server
Mort’s Delicatessen
12.2019 - 12.2021
- Hired and trained staff in food preparation and customer-facing roles to promote team performance and deliver top-quality customer service, providing guidance and constructive feedback as needed
- Prioritize and delegate tasks among FOH and BOH staff, pitching in where needed, to ensure maximum productivity and quality service at busiest hours
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance with strong oversight of food storage, preparation, and cleaning procedures
- Counted cash and receipts and completed bank deposits
- Oversaw special events and programs with on-site catering
- Investigated and resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
Childcare Intern
Robbinsdale Area School District
05.2016 - 06.2019
- Maintained records for attendance, behavior and other activity in alignment with facility requirements
- Entertained children with diverse daily activities and special events
- Communicated openly and appropriately to build positive rapport with children, parents and staff
- Improved behavior of children under care by modeling responses to situations and reinforcing good choices
- Minimized spread of germs with thorough cleaning and sanitizing
- Supported children's emotional and social development, encouraging empathy, and positive views
- Created lesson plans appropriate for each age group
Education
ASSOCIATES OF - Liberal Arts
North Hennepin Community College
05.2024
Skills
- Multitasking
- Prioritizing tasks
- Interpersonal skills
- Communication skills
- Team management and leadership
- Poised under pressure
- Attention to detail
- Exceptional customer service
- Energetic
- Strong work ethic
Timeline
Restaurant Manager/Server
Patricks french Bakery & Cafe
05.2024 - Current
Assistant Restaurant Manager/ Server
Mort’s Delicatessen
12.2019 - 12.2021
Childcare Intern
Robbinsdale Area School District
05.2016 - 06.2019
ASSOCIATES OF - Liberal Arts
North Hennepin Community College
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