Nichole Smart
East Wenatchee,WA
Summary
Dynamic leader with proven supervisory skills and a passion for customer satisfaction, honed at Buzz Inn Steakhouse. Excelled in inventory control, POS system operation, and employee schedule management. Fostered a culture of excellence, leading to significant repeat business through genuine hospitality and efficient service. Skilled in leveraging feedback for continuous improvement and maintaining high compliance standards.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
6
6
years of professional experience
Work History
Restaurant Manager/Server
Buzz Inn Steakhouse
08.2020 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Shari's Pies
04.2017 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Medical Billing And Coding
The College of Health Care Professions
TX02-2025
High School Diploma -
Federal Way Senior High School
Federal Way, WA06-2004
Skills
- Inventory control and record keeping
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Adaptable
- Schedule coordination
- Supervisory skills
- Employee schedule management
- Customer service best practices
Timeline
Restaurant Manager/Server
Buzz Inn Steakhouse
08.2020 - 07.2023
Server
Shari's Pies
04.2017 - 08.2020
No Degree - Medical Billing And Coding
The College of Health Care Professions
High School Diploma -
Federal Way Senior High School
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