Jorge Martinez
Round Lake,IL
Summary
Flexible and organized with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
12
12
years of professional experience
Work History
Restaurant Manager/Server
Jdr Companies/Inovasi
Lake Bluff, Illinois
06.2019 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Interpreter
Self Employed Services
Waukegan, Illinois
01.2016 - 10.2019
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Performed consecutive interpretation during court hearings and legal proceedings.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Edited translated materials for accuracy and consistency prior to publication or distribution.
Server/Assistant Manager
Carluccis Restaurant
Downers Grove, Illinois
02.2013 - 11.2017
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Ensured compliance with all food safety regulations and established quality standards.
- Assisted in the development and implementation of new menu items and promotions.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Conducted regular meetings with restaurant staff to discuss performance issues or changes in policies.
- Implemented effective strategies aimed at improving efficiency within the restaurant operations.
Education
High School Diploma -
Roosevelt High School
Chicago, IL05-1999
Skills
- Schedule Coordination
- Menu development
- Recruitment
- Customer Engagement
- Restaurant operations management
- Labor and food cost control
- Hiring and training
- Food Service Background
- Full service restaurant background
- Complaint resolution
- Customer service best practices
- Staff Scheduling
- Performance Improvement
- Proven sales record
- Customer-Oriented
- Employee recruitment expertise
- Stable work history
- Conflict resolution techniques
- Adaptable
- Training and development
- Operations Management
Timeline
Restaurant Manager/Server
Jdr Companies/Inovasi
06.2019 - Current
Interpreter
Self Employed Services
01.2016 - 10.2019
Server/Assistant Manager
Carluccis Restaurant
02.2013 - 11.2017
High School Diploma -
Roosevelt High School