Kristina Meadows
Macon,GA
Summary
Dynamic and results-oriented professional with extensive experience at CGR Credit Union, specializing in customer service and financial transactions. Excelled in account management and teamwork, significantly enhancing member satisfaction and operational efficiency. Proven track record in dispute resolution and database management, fostering trust and professionalism under pressure.
Overview
18
18
years of professional experience
Work History
Member Service Representative
CGR Credit Union
Macon, GA
11.2016 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to member calls and emails to answer questions about products and services.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Maintained and managed member files and databases.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Served as a instructor and mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Streamlined procedures for loan application processes improving efficiency in approving loans.
- Exhibited high energy and professionalism when dealing with members and staff.
- Sought ways to improve processes and services provided.
Lead Vault Teller
CGR Credit Union
Macon, GA
11.2016 - Current
- Maintained open communication with branch management regarding any operational concerns or areas needing improvement within the lead vault teller function.
- Maintained accurate records of all vault transactions, ensuring proper documentation and compliance with regulations.
- Collaborated with management to develop and implement new procedures for improved vault operations.
- Implemented detailed inventory control protocols, accurately tracking all incoming and outgoing currency shipments from the vault.
- Managed a team of tellers effectively, providing guidance, support, and setting performance expectations that contributed to overall success in the lead vault teller role.
- Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
- Assisted in the development of training materials for team members, emphasizing accuracy, safety, and attention to detail in all aspects of vault operations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Maintained friendly and professional member interactions.
Teller
CGR Credit Union
Macon, GA
11.2016 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Teller
Robins Financial Credit Union
Macon, GA
06.2006 - 03.2013
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Communications
Middle Georgia State University
Macon, GAHigh School Diploma -
Mount De Sales Academy
Macon05.2003
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Administrative and Office Support
- Data Entry
- Call center experience
- Dispute Resolution
- Account Management
- Issue Resolution
- Escalation Handling
Timeline
Member Service Representative
CGR Credit Union
11.2016 - Current
Lead Vault Teller
CGR Credit Union
11.2016 - Current
Teller
CGR Credit Union
11.2016 - Current
Teller
Robins Financial Credit Union
06.2006 - 03.2013
Communications
Middle Georgia State University
High School Diploma -
Mount De Sales Academy