Kristina Michaud
Londonderry
Summary
Dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Events and Restaurant Manager
The Common Man
06.2023 - Current
- Successfully planned and executed large-scale and small-scale events, including weddings, corporate functions, and fundraisers, exceeding client expectations and achieving high levels of customer satisfaction
- Developed and implemented strategic marketing initiatives to drive increased foot traffic to the restaurant, resulting in a 66% growth in sales within a year
- Managed a team of 30+ staff members, providing training and guidance to ensure excellent service delivery and adherence to company standards
- Conducted regular performance evaluations and implemented incentive programs to boost employee morale and retention rates
RTI Teacher
Windham School District
01.2020 - 06.2023
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Adapted teaching methods and materials to meet students' varying needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Developed and implemented classroom routines to address varying student needs.
Server/Hostess
The Common Man
03.2014 - 06.2023
- Provided excellent customer service by greeting guests, taking orders, and ensuring a positive dining experience
- Demonstrated strong communication skills by effectively communicating specials and menu items to guests
- Collaborated with kitchen staff to ensure prompt and accurate delivery of food orders to tables
- Managed multiple tasks efficiently in a fast-paced environment while maintaining a friendly and professional demeanor
- Responsible for managing reservations, organizing seating arrangements, and maintaining cleanliness in the dining area
RTI Teacher
Nashua School District
08.2015 - 06.2019
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
Bachelor's Degree - English with Minor in Education
The University of New Hampshire
Manchester, NH05.2009
Master's - Education
The University of New Hampshire
Durham, NH05.2010
Skills
- Detail oriented
- Very organized
- Personable
- Responsive
- Strong Leadership Skills
- Microsoft XL
- Passion for customer satisfaction
- Proven sales record
- Conflict resolution techniques
- Supervisory skills
- Deadline oriented
- Document management
- Organizational leadership
Certification
Serve Safe, National Restaurant Association | May 2024
Timeline
Events and Restaurant Manager
The Common Man
06.2023 - Current
RTI Teacher
Windham School District
01.2020 - 06.2023
RTI Teacher
Nashua School District
08.2015 - 06.2019
Server/Hostess
The Common Man
03.2014 - 06.2023
Master's - Education
The University of New Hampshire
Bachelor's Degree - English with Minor in Education
The University of New Hampshire